DialogflowCX Custom Form

[thejaka67]

Hi,

is there a way to incorporate a custom form like the one we get on negative feedback to dialoglow messenger. And trigger a webhook or API call once submit is clicked?

Please help!!

[xavidop]

Hi,

if you want something custom:

you will need to send a custom payload: https://cloud.google.com/dialogflow/cx/docs/concept/fulfillment#payload and render it in a different way in your frontend.

if you want to reuse the current webchat you can use different rich content: https://cloud.google.com/dialogflow/cx/docs/concept/integration/dialogflow-messenger/fulfillment

Best,

Xavi