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401 Unauthorised: Background sync failed

Posted on 10-19-2021 03:55 AM
Sarah_Keown
Silver 3
Silver 3
Reply posted on --/--/---- --:-- AM

Hi all, user has reported this error on the app. Its been recurring for them today. Personally I haven’t seen something like this before so not sure what I can do to hep fix. Is anyone else experiencing this?

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Thanks

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3 REPLIES 3

Posted on --/--/---- --:-- AM
1minManager
Gold 4
Gold 4
Reply posted on --/--/---- --:-- AM

Possibly means that their login email has been removed from the list of allowed users in the user section of the definition

Posted on --/--/---- --:-- AM
Sarah_Keown
Silver 3
Silver 3
In response to 1minManager
Reply posted on --/--/---- --:-- AM

I had advised they logout and back in, they didn’t face any issue so they do have authorisation.

Posted on --/--/---- --:-- AM
WillowMobileSys
Platinum 1
Platinum 1
Reply posted on --/--/---- --:-- AM

If it’s only the one user, could they have temporarily turned off connectivity and simply forgotten to turn it back on?

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