Hello,
I keep running into this error when my users try to use the app.
Better to drop mail to support@appsheet.com
Thanks!
The error messages are inidicating a โGoogle drive Internal Server Errorโฆwhile reading docid=Unknownโ.
It seems AppSheet doesnโt know which document in Google to use as the datasource.
Were any changes made in Google with the datasource document?
If you go into the Data->Tables tab, expand the Table and look at the Storage settings, what does it look like? It should be something similar to the image below.
When I try to input the source path for google, it doesnโt take. here is what mine looks like. But yes Iโve tried regen, refresh, reputting the google source path etcโฆ
I suggest you reach out to support@appsheet.com for help with this.
I just sent out a support email from my customer account.
Ah, customer account. You are a co-author then?
I believe, based on other postings, that only the app owner can add datasources.
Only team datasources can be added by non-owners. I have this issue with an app I co-author.
Yes, I have had good response times from them and have never gone without an answer. It does depend on availability. I know there other posts they were responding to earlier today - I saw the conversation here in the community.
While you are waiting, if you can elaborate what you meant by the statement below, maybe we can help drill in a bit more?
Maybe some screen capture or video of where it goes wrong?
Notice on your example, the source path has something in there and mine says โSelect a sourceโ? When I try to reset that source, it does not update.
Yes, I noticed that. But the question is if you are able to correctly access the sheets. Maybe give this a try below.
Hereโs an example with an app I copied to help with.
Source dropdown and choose โbrowse for more dataโ:
The โGET DATA FROMโ screen appears so I can select location I used in past:
Choosing Google, I get the following screen. Note that I cannot navigate anywhere else on My Drive.
If I back up to the โGET DATA FROMโ screen and choose โNew Data Sourceโ. I am presented with a list of sources to choose from. Choosing Google and then re-authenticating, (NOTE I needed to do this twice) I can now navigate within the Google drive to choose additional workbooks to add to the app as Source Paths or re-select the original source.
I used the wrong terminology. I am the app owner and account owner. By customer account I meant the email I used to register on appsheet for pro services.
Ok then. I agree with @Steve suggestion to contact support. But please post back here once the source of the problem is found so we can ll learn from it.
Does Appsheet answer their emails? I have reached out before with no luck on another issue. Can anyone attest to this?
Negative. When I attempt to replicate your steps, I cannot access my drop down list from replicating your actions. I just get โGet new data sourceโ and then โGoogleโ If i click on โgoogleโ nothing opens for me.
Up date for all.
The app was trying to access an xslx excel fileโฆby converting it into a standard excel file, I was able to access the tables and reset the paths. My app is online.
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