Account Blocked

[tarekbo]

Hi, i have the correct plan for Appsheet, i pay for the Core Plan secure par user for 10 users, i never exceed 10 users but i have my account blocked. Can you please help me all my apps are blocked, and my work is in danger.

Thanks

[Aurelien]

Hi @tarekbo 

Can you check your billing section? You may have one more user then the licences paid, as it is calculated on a 30-rolling days basis.

https://www.appsheet.com/Account/Account/Billing

[tarekbo]

Hi Aurelien, Yes i checked my Billing section and i confirm that i pay for 10 users, and in the app info i get all my apps never exceed 10 users during last 30 days.

So what can be the problem?

[Aurelien]

In such case, I strongly recommend you to contact the support here:

https://support.google.com/appsheet/gethelp