Anyone else not getting emails from the community?

[MultiTech]

For the past few days, since the Gmail issues cropped up, I’ve not been receiving any emails from the AppSheet community.

When people @ mention me, even direct messages, aren’t being sent to me in email notifications.

I just confirmed everything is as it should be (in regards to email notification settings) - but nonetheless emails are not being sent.

Just thought I would see if anyone else is having this issue as well?

[Lynn]

@MultiTech_Visions
No, but I dont get many @ts… Did you get this?

[Steve]

Hi, @Lynn!

[Lynn]

@Steve
Hi,

[MultiTech]

This is what I find when I enter the community…

Yet this is my email box

Not only was there an @ from you @Lynn, but someone also sent me a direct message; yet nothing was emailed to me.

Do I have something off in my email settings and I’m just being dense about it?

I’m also not receiving an hourly summary like I selected. @Steve

[Steve]

I’m afraid I have no insight into the email issue. @Peter and @JCadence are probably more appropriate here.

[jcadence]

Looks like emails should be autogenerating based on certain activity. Have there been any spam filter changes in your inbox recently?

[MultiTech]

@JCadence negative.

When the gmail fiasco happened, the categorization of emails that came from the community got all out of whack; instead of being routed into the “Forums” category, they were being placed everywhere: promotions, social, updates, etc.

But now I’m just not receiving them.

I checked the spam folder, not a single email from the community in there.

In fact, when I do a search for emails I see the last one was on Dec 15th.

With the settings I’ve got turned on in the community, I should be receiving at least 24 emails a day - from the hourly summary I’m supposed to get - that’s not counting any @ mentions, replies to posts, direct messages, etc.

Settings

Not receiving a single one.

[jcadence · Accepted solution]

I’m trying a special reset that might be the issue. there’s a note on your account that too many emails have bounced back, so I reset the count and you should be receiving notifications now. Overall, our master settings indicate that notifications are still going out. This may be a single account issue. Please keep me posted if there’s no change.

[MultiTech]

Issue has been solved! Thanks so much for your help.