Anyone facing Automation BOT issues ?

Rifad · 03-22-2023 06:26 AM

It looks like automation bot is behaving differently. Automation bots behaving like APPSHEET API. It is triggering multiple times on data changes. If a data change is made before sync it is triggering multiple times. Especially looping actions. Both in mobile and desktop UI.

Looks like automation bot is triggering at the END of each sync cycle if we have 3-4 changes in queue instead of triggering after each change.

If its a BUG everyone please watch out ! This is something serious issue right now. All my rows are being duplicated right now when I use looping action in an BOT.

Rifad

Looks like someone in backend is messing up with Appsheet real bad.

Rifad

How it should work:

Step 1: User adds Manually

Step 2: Automation triggers in background

Step 3: User makes an edit manually (Right after step 1 adding a row)

Step 4: Automation triggers in background (Sometimes It will be FALSE so will not trigger)

Step 5: App syncs in background.

How it is working now:

Step 1: User adds Manually

Step 3: User makes an edit manually

Step 2: Automation triggers in background for step 1

Step 4: Automation triggers in background for step 3 (Sometimes It will be FALSE so will not trigger but in this scenario the app is triggering/not checking changes made by previous bot in step 2)

Step 5: App syncs in background.

Here the step 2 and step 4 bot is triggered after sync queue.

CraigF2A

I have had BOT issues for over a week. Really weird behaviour. eg not recognising conditions to trigger, not emailing to recipients etc etc etc etc.

Pretty exhausting to be honest.

Rifad

The underlying problem is deeper that we have thought and they do not understand the problem.

CraigF2A

Inside knowledge or comment?

Rifad

Just a comment because recently I have been noticing soo many unexpected behaviour with automations on complex tasks. That always worked perfect. Same setup triggered as actions work fine but not in automations. Support is not understanding anything but giving us copy pasted message about some 'SPECIALIST' is checking.

CraigF2A

I tend to agree with you there. Very frustrating !

Koichi_Tsuji

Because of the absense of "Specialist" with them on their support desk....

CraigF2A

Are you experiencing any Bot issues Koichi?

Lusha_Wang1

@Rifad @CraigF2A @Koichi_Tsuji sorry to hear about the issues you are experiencing. Can you file a ticket and with detail info, then I can take a look.

Rifad

Case ID: 1-8644000033964

3-5824000034263

1-8644000033964

6-9128000033870

Automation Action BUG - Google Cloud Community

Thanks @Lusha_Wang1

Rifad

Different kinds of bugs explained with videos. If needed more I can provide detailed reports.

Lusha_Wang1

I don't have access to those cases. I m waiting for support to send me detail info.

Rifad

Here is automation bot issue for looping action with video. March 23, 2023 - Google Cloud Community

Rifad

@Rifad wrote:

It looks like automation bot is behaving differently. Automation bots behaving like APPSHEET API. It is triggering multiple times on data changes. If a data change is made before sync it is triggering multiple times. Especially looping actions. Both in mobile and desktop UI.

Looks like automation bot is triggering at the END of each sync cycle if we have 3-4 changes in queue instead of triggering after each change.

If its a BUG everyone please watch out ! This is something serious issue right now. All my rows are being duplicated right now when I use looping action in an BOT.

@Rifad wrote:

How it should work:

Step 1: User adds Manually

Step 2: Automation triggers in background

Step 3: User makes an edit manually (Right after step 1 adding a row)

Step 4: Automation triggers in background (Sometimes It will be FALSE so will not trigger)

Step 5: App syncs in background.

How it is working now:

Step 1: User adds Manually

Step 3: User makes an edit manually

Step 2: Automation triggers in background for step 1

Step 4: Automation triggers in background for step 3 (Sometimes It will be FALSE so will not trigger but in this scenario the app is triggering/not checking changes made by previous bot in step 2)

Step 5: App syncs in background.

Here the step 2 and step 4 bot is triggered after sync queue.

Here is details about this specific issue. There are other bugs also. It works perfectly fine in editor UI triggered as action.

Same action used in automation does not work.

Same action does not work in desktop UI. Only works on editor UI.

Some conditions in looping action does not work anymore. @Lusha_Wang1