Appsheet is loading slowly today?

[hien_nguyen]

Hi Team Dev

Appsheet is working very slowly today, I checked with many accounts and other users around my area (Vietnam) have the same problem.

Please help us improve this.

Thanks

[huynhdaibao95]

have same problem, please fix it…..

[APE_Marketing]

I also face the same issue, please check and fix

[bmpoweravn]

Same PH

[Rezai]

I also have the same problem.

[Tuan_Anh_Bui]

same problem ... please fix it

[AleksiAlkio]

I escalated this to AppSheet engineers to investigate what the reason could be.

[bmpoweravn]

@AleksiAlkio Thank You so much!!

[Kirk_Masden]

I noticed that sync on an app I'm using took much longer than usual. (in Japan)

[T_I_Phong]

I also encountered a similar issue. (in VN)

[Koichi_Tsuji]

yes, it is super slow today.

[baba_sawane]

what is slow specifically ? 

[bmpoweravn]

The syncing. it took much time than usual.

[baba_sawane]

looks like i have the same issue

[Sirfyaad]

I also face the same issue, please check and fix.

India

[PHÚC]

appsheet to day very slow. please fix

[giahuylpu]

same problem. Syns to slow

[Pasha]

 The synhronization of this platform is also long in Ukraine

[jeremy_tran1]

Sam​e for VALEO

[PHÚC]

That right

[isdal]

We (appsheet engineering) are looking into this issue and are investigating the root cause. We have made some changed in response to this issue which should mitigate any slowness while we investigate.

[jeremy_tran1]

Thanks. any update for us ? we have 30k users im​pacted today.

[Mazar]

Hi,

Please update on this ..

[hien_nguyen]

Hi Isdal,

Today Appsheet still run slowly, beside that I see the website  https://www.googlecloudcommunity.com/ is working slowly too.

[hien_nguyen]

Did you find out the root cause @isdal ? Today Appsheet continuously running very slowly, please check and fix it asap. Thanks

[Mike_Procopio]

Hello everyone, thank you for your patience while the AppSheet engineering team addressed the issue.

Following up on @isdal's note above, the issue was addressed at approximately 01:30 PT on 04-Jul-2023. Server performance and sync times returned to nominal levels at that time.

We apologize for the period of reduced performance, and are following up internally to investigate root cause and prevent similar occurrences in the future.

Mike Procopio

[jeremy_tran1]

thanks m​ike - confirm​ed from​ our side.

[Mike_Procopio]

Thank you for confirming, Jeremy, I appreciate that.

[hien_nguyen]

Hi @Mike_Procopio @isdal

Appsheet continuously loading slowly today. Did you have any updates from last Sunday?

Please check and fix it asap.

Thanks

[Mike_Procopio]

We are actively addressing a server health issue, and I will post a proactive follow-up.

[takuya_miyai]

Hi @Mike_Procopio 

This is an obvious fault and needs to be reported to the user.
Where will this be published?

I understand that this is verified within Google, but doesn't this always end up being an internal Google conversation? I feel like you always avoid disclosing information to users.

Also Once again, GCP Service Health did not do its part regarding this outage.
If nothing is reported, could you please remove AppSheet from GCP Service Health as it will only cause confusion to users?

https://status.cloud.google.com/products/FWjKi5U7KX4FUUPThHAJ/history

@zito 
@Roderick 
@devingu 

@Koichi_Tsuji 

[takuya_miyai]

@Mike_Procopio @zito @devingu @Roderick 

After all, will it end with another in-house Google meeting this time?

Is it AppSheet's support quality that a report of an outage that has affected so many users ends with a mere comment on a QA topic?

This is an unthinkable state of affairs for a normal SaaS or PaaS.
I am reminded of Praveen's post again with this outage response.

https://medium.com/@pravse/the-maze-is-in-the-mouse-980c57cfd61a

To tell you the truth, I don't want to leave any comments that would be contentious with you guys.
The service you guys are producing, AppSheet, is definitely a great one. I strongly respect it.

Unfortunately, however, I must say that you are lacking in operating from a user perspective.
Don't forget that there are partners supporting each local AppSheet user company.
I just want to prevent them from leaving AppSheet without any comment.

@Koichi_Tsuji 

[T_I_Phong]

Now, AppSheet is running too slowly.

[Mike_Procopio]

Hello, I just received a page about this, and am acknowledging this thread.

[T_I_Phong]

Thank you, Mike.

AppSheet is running extremely slow in app startup and synchronization.

Please address this issue as our work and operations are being affected by it.

[Mike_Procopio]

Understood. We are actively addressing a server health issue and I will
post a follow-up.

[Koichi_Tsuji]

This is happening in the consecutive two weeks serious outage of the App, and we have to admit this is a breach of SLA.  Please make sure to provide us the full investigation report to clarify the root cause and also place the corrective actions to avoid the same issue reoccurrances.

@Mike_Procopio 

[sumitj39]

Hi @Mike_Procopio , Appsheet has been down for more than 3 hours in India, all our business flows are affected. None of our staff are able to use the apps. 

Can you please provide us an ETA?

[Tuan_Anh_Bui]

i can't sync my app. it's too slowly

[Steven_Aung]

I'm start having following error

Unable to refresh credentials for .....

Seems like server wide issue. Please fix it asap.