Auth failure no email address fetched

[Gardener76]

Hi, I have given a user access and selected all providers. They are using apple ios. When they go to log in it says: Auth Failure: No email address fetched.

Does anybody know the best way to resolve this?

Thanks in advance.

[Aleksi]

Let me ask this from our iOS expert.

[Harry2]

@Gardener76 Hi Geoffrey, before your users ran into this error, did they previously go into their Apple account settings page (in Apple, not in AppSheet), and revoke AppSheet’s access to their Apple accounts? Currently, there’s a known issue in the Apple sign in service that prevents third-party applications such as AppSheet from receiving the user’s email address if they had previously revoked the applications’ access to the user’s Apple account.

[Harry2]

@Gardener76 Also, did this problem occur to only some of your app users, or all of them?

[Heino_Matthee]

Hi Harry I am having this exact issue with one user but its the only user with an iphone. She did not meddle with any permissions

[Steve]

Please contact support@appsheet.com for help with this.