Data Disappearing on iOS and Android

[CaptainEon]

Are there any issues with data being lost or white screens appearing in the AppSheet Apps?

Spasmodically a record is entered and it when just disappears and is not synced with the online sheet

Hard to replicate but I have various user report this.

[Steve]

I'm unaware of any reports about that behavior. You might try engaging Support.

https://www.appsheet.com/Support/Contact

[CaptainEon]

Will do. Have done.

[1minManager]

Similar to this? - https://www.googlecloudcommunity.com/gc/AppSheet-Q-A/some-weird-behaviors-from-appshseet-Some-page-d...

[harsh-google]

Tagging @mandard from Appsheet

[mandard]

Hi, would be great if you had a repro or a video for this. Also, does the video mentioned in the post tagged above look similar to your issue? Also, what platforms are you seeing this on web/android/iOS?

[CaptainEon]

I cant do a video because I cannot replicate it.

It's just happening iOS and Android spasmodically, often preceded by a blank white screen.

[khiemtg]

Hi @CaptainEon ,

Did you find out the root cause for this issue? I encountered the same problem

User's input on our app is lost sometime, we don't know why

[CaptainEon]

No. And AppSheet support don't seem to think it's a problem!

But it does happen. I thinks it something to do with Internet connection being lost whislt syncing.

I am not sure the offline working is as good as Flutter.

[khiemtg]

I contacted support and they haven't found out root cause

Our user lost data after syncing also, it's so frustrating

[CaptainEon]

Yes. Its very worrying and hard to track down.