Duplicated image file / corrupted signature file

[Wellington]

I developed an App that generates a lot of signature files. Those signatures images are supposed to be displayed in a google sheet cell (https://help.appsheet.com/en/articles/961605-displaying-images-and-documents). The problem is that sometimes (very rarely) the signature image is not loaded correctly. I noticed that when this happens, a second signature file is created with the same name in my signatures folder, wich appears to be corrupted.

(https://imgur.com/qsxXtwO)

To solve this problem I have to delete the duplicated file (the one wich appears to be corrupted) and wait a couple hours so my signature image can be loaded again in my Spreadsheet.

Does anybody have a clue why are those duplicated signature files appearing and what can I do to solve this?

Thanks

[Aleksi]

Hi, sorry to hear you have trouble with your signature files. Are your file names exactly the same? The timestamp is the same? I’m not able to verify that from your printscreen.

[Wellington]

Hi, Aleksi.

Yes, they both have exactly the same name and timestamp. The corrupted file have the size of 0 bytes though.

When I try to view the image in this link (https://www.appsheet.com/template/gettablefileurl?appName=TesteSIS-Executante-687156&tableName=Malha...) I see only a white background.

Normaly when I use this link I can see the signature in a black background.

Thanks

[Wellington]

Hi, Aleksi.

Would you have any tip for me to try to solve this problem?
again, its a very rare situation.

[Aleksi]

Hi, sorry I have missed your reply. Would you please send an email to support@appsheet.com with details below so we would able to check this signature issue more deeply, thanks.

Please add these details:
#1 - Your account ID number
#2 - App name
#3 - Corrupted table/column name
#4 - The device type you have used
#5 - OS version of that device
#6 - Appsheet version number

[Wellington]

Thanks for the reply, Aleksi

I’ve just sent the e-mail