I can't found my information in my Google Sheets doc

[ReySL]

What happens in this case? My user can load information from his phone and see information that is not loaded in Google Sheets, for this reason I accessed from my phone with his email to confirm that the information appears, and indeed, it is, I even made some registers with this information and the contact ID is displayed in the Google Sheets document, but when I searching in the sheet "Contacto de la empresa"does not appear.

Could this information be stored in other place? What could I do to see this information?

Pic 1. User’s phone

Pic 2. My phone

Pic 3. Google Sheets

[Steve]

This typically happens when the app is using a different spreadsheet file than you are. To find the spreadsheet file the app is using, in the app editor, go to Data >> Tables, to an affected table, and click View Source: