I cannot create a new template

[finkployd]

Hi everyone, trying to create a new pdf template.

But nothing happened after I clicked 'Create'.

Last time I remember, a new template path is generated, and we are able to view them.

Thank you.

[diogolupcosta]

I've noticed this bug yesterday to. You can make the document direct in your drive and upload it at the paper icon

[finkployd]

Hi, i tried that, but it didnt work as well.

[Bennimo]

Was there a fix to this bug yet?

[finkployd]

No still the same. R u experiencing the same thing?

[Bennimo]

Yes the exact same issue, tried manually entering the docid but did not work.

[Suvrutt_Gurjar]

Hi @Aleksi / @Steve ,

Request your help in taking it up with AppSheet development team.

[dbaum]

Meanwhile, you could try directly pasting/typing the Drive file's DocId.

[Bennimo]

It doesn't work either.

[finkployd]

It's still not working.

Hi Team AppSheet, any news or updates on this?

Contacted support team, still no words.

Thank you

[Aleksi]

Hi all, yes we are aware of this challenge. I made a quick test and I was able to see the same behavior with the Attachment and Email body template when trying to create a new file with the "Create" button. It starts the process but nothing more. When searching and selecting the template file from Drive or manually typing the DocID=.. seems to be working fine, though.

[zikrizainal]

Hi Aleksi, how long do u reckon AppSheet will take to rectify this?

Thank you. 

[Aleksi]

Hi, at this moment it's difficult to know as the main cause is not known yet. If I would need to guess.. I would say later today. Are you not able to manually create the template?

[zikrizainal]

Thats good to hear. 

Correct, i am unable to create a new template manually by clicking Create. The button doesnt work. It just did nothing. 

Last week it was the pdf not being able to be opened. Now this issue.

How does AppSheet try to maintain stability and avoid these incidents from happening in the future?

Because these apps are used for big operations and i feel like these hiccups will cost a lot of time, money and confidence to continue using AppSheet.

Thank you. 

[Aleksi]

But does it work if you select the template file directly like from Drive?

[zikrizainal]

Theres no file to begin with. 

The old files were generated from other previous creation. 

Yes i can view them, but i want to create a new pdf template file. 

I cant create a new template. 

And even if created a new word doc, use the link to view, it just gives an error. It wont open. 

Hope this clears things up. 

[Aleksi]

What provider are you using? Google Drive, OneDrive?

What is the error message when using just a blank template?

[zikrizainal]

One Drive. 

Its just a blank page that seems to have stopped loading.

I forced refresh but it was still blank. 

[Koichi_Tsuji]

---

@Aleksi wrote:

yes we are aware of this challeng

---

This is not a challenge, a critical bug......😥

[Chris_Jeal]

Hi,

Would this be affecting the sending of email templates via Bots also?

[Aleksi]

It should only affect you to create a new template.

[camilaqi]

I'm having the same issue since Friday. I can't complete my Qwilab because of it.

[jfoods300]

Same here. I've been having this issue since last week. At first I thought I made an error with my app, so I went back to my old app and tried to re-create the process, unfortunately, it wouldn't create the template. 

[yoki_namisen]

hello
I was also stuck with the same error.
But i was able to solve it.
After fixing the grammatical errors when creating the template, the PDF was generated.

Specifically, there was a missing "[" in the Google Docs template I created.

If its helpful then im happy.

Since I am Japanese, I wrote it in Japanese and translated it with Google Translate.
I will also post the original.
私は日本人なので、日本語で書いてGoogle翻訳で翻訳しました。
（翻訳しやすいように固い日本語で作文しました。）
こんにちは
私も同じエラーで悩んでいました。
しかし解決できました。
テンプレートを作成する際の文法的なエラーを解消したところ、PDFが生成されました。
具体的には、自分で作ったグーグルドキュメントのテンプレートにて”[”が抜けている個所があったのです。

皆さんのご参考になれば幸いです。