Good day,
User started reporting some images uploaded today to the app via phones are displaying Warning triangle, any body else is having this issue.
The secure settings are turned off for this app.
Iโm having the same problem, I saw the main directory name on Google spreadsheet changed from Visit_Images/โฆ To gs://appsheet-5e8de.appspot.com/Production/โฆ
The app is generating different access.
Same here with photos not saving and the new gs://appโฆ path. We have not made any changes to the apps but they started doing this around 10-11 am CST today. We are using Smartsheet as our data storage.
@Aleksi any pointers?
Please contact support@appsheet.com for help with this. Iโve also reported this thread internally.
We are experiencing the same problem. We use Gsheet in โGdriveโ as a database
Hi All,
Thanks for reporting that. After investigation, it seems this impacts applications running on Android.
Weโll be rolling back recent changes ASAP.
Thank you
We have the same problem here. Basically all our staff is affected
The user that have reported the issue are on Android phones.
All of our users are on white-labeled Android apps.
Same issue here, will these pictures be lost, or will we be able to recuperate them??
Weโve rolled back our changes.
What this means for now:
Weโre investigating how to recuperate the images and files that are affected.
Thank you
great job, thank you for your support
@Arthur_Rallu, initial testing on our side shows that things are working again. Thank you!
Any Idea if the images taken before the fix are lost or can be saved??
Hi @VICTOR_VERA
Weโre still investigating if thatโs possible.
If we find out itโs not possible, you would have to re-upload images and files to the impacted records. It might be faster to do that in some cases.
Thank you
I have the same problem, this happens because of moving the owner of the appsheet, the image file is not saved. when the owner of the appsheet is returned to the first owner the image still does not appear when input. is there any solution?
Hi,
Weโre not able to automatically and completely retrieve all the images for you. However, weโve managed to put in place a manual process that lets you finish the upload of the pictures and files. Itโs not optimal but this is what weโre able to do today.
First Iโll give the instructions on how you can recover the pictures and files, then Iโll explain what is happening.
Manual steps to recover your images:
So whatโs happening?
As youโve noticed, the image and filename got a funny name in your DB/spreadsheet and your images & files were not uploaded to your data source. The images & files are supposed to be uploaded to a temporary storage and then to your data sources. However, the second step did not happen. By editing a problematic record, your app will again signal to update the image/file and the process will resume where it left off. As the intermediate storage is temporary, I recommend you take care of updating these records quickly.
Our apologies for the issue this has created.
Please see the above.
@VICTOR_VERA
@EIG
@James_McFarlane
@GXESUZB
@InfoHand
@Christian_Silva
Hi
I am starting to experience this same issue across all the applications. It appears to display the image fine for some records and not others. Even for newly created records, the image displays ok to start with in a Card view, then displays the warning triangle the next time. Click on the detail view shows the image correctly.
I have checked the database (MySql) for the odd looking entry mentioned by @Arthur_Rallu and in the database and there is nothing unusual about the entry referencing the location for the image.
Since this problem persists, is there a better way of handling images as a Blob in the database, rather than as a file?
Please contact support@appsheet.com for help with this.
@Arthur_Rallu Could we accomplish this with a quick update (re: Quick Update System - How to update records in your app with a push of a button)
Arthurโs workaround will equally work with a quickedit vs a form update.
Matt, that said, are you running into the image upload issue?
@praveen yes.
MorayEastSimon-1103060
Started: 9/4/2021 15:49:22
Stopped: 9/4/2021 18:28:12
(EU dates)
@Hugo_Cesar
@Stuart_Carmichael
Please see above.
Hi! Iโve noticed this started happening for all our apps today and the manual solution outlined above is not workingโฆ
Please contact support@appsheet.com for help with this.
Hi @MultiTech_Visions,
Few questions:
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