Issue for license user when user register

hi dear
i want to ask for license in appsheet
i have 20 license appsheet core in a domain example @mydomain.com
why when my team new register with domain @mydomain.com my license is why is reduced?
even though I did not add him as a license. how to calculate license usage in appsheet?

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Steve
Platinum 4
Platinum 4

Please contact sales@appsheet.com for help with this.

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