Scheduled reports not running

[Glenn_Thorne]

Hi All

Is anyone having problems with scheduled reports tonight? Mine do not send emails when I test by using the “Run” button or change to time to trigger a send. Was working fine all along??? Log shows everything is working.

[Jonathon]

Yeah, not working on my end as well.

[Terry1]

Same here. Mine were supposed to send today at 5:00pm and no emails, though the log says they were sent successfully.

[CCMET_Metrotest]

I have a send report button on my app that was supposed to send reports with pdf attachment when pressed. It stopped working and I am wondering if this is related.

[Phil]

Can each of you provide the following information?

1. Your account id
2. The app name
3. The schedule rule name

[Glenn_Thorne]

365805
Rideout reports 2
Send client reports
OR
Send client reports

[Phil]

Hi Glenn,

I am investigating.

[Glenn_Thorne]

App is in testing. Modify as needed - no problem

[Craig_Clancy1]

Hi Phil, My workflow pdf attachments are not sending either. Its daytime in Aus and my clients alerted me to it.
Been running fine since the last outage.
OBSSitePurchaseOrderApp-689755

The GSheet table is updating the rows. Just no pdf attached and sent.
Cheers

[Segolene_Sansom]

@Phil same here my app is in testing mode and workflow not sending the emails - attachments are being created and row data updated just no emails - in Australia as well.

[Craig_Clancy1]

Yes, same issue, attachments created, rows updating but not sending.

[Fusion_Incense]

Same here, have the workflow sending emails, not receiving for around 15hrs now

[Craig_Clancy1]

Emails are looking like they are coming through now. All backlogged emails are being received as well.
Thank you.

[Segolene_Sansom]

same as craig just received all backlog emails

[Phil]

Thanks for letting me know the recovery action worked!

[Craig_Clancy1]

Do you know what the cause was Phil?

[Phil]

To improve robustness, we implemented a queue to hold all outgoing email messages.
That queue allows us to save and resend email if the Mandrill email delivery service has temporary problems.

We have a service that reads the queue and sends the emails to Mandrill.
For some reason, the service was not working reliably this afternoon and evening.

I restarted the service, and it started processing the queued emails and sending them normally.
I will need more time to determine what causes the service to temporarily stop servicing the queue.

[Craig_Clancy1]

Tx Phil. Cheers