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Scheduled reports not working...?

Posted on 05-20-2022 08:14 AM
Tiger1
Silver 4
Silver 4
Reply posted on --/--/---- --:-- AM

I have some scheduled reports.  They have been sending everyday - at 10 AM and have never stopped.  today, they seem to be not sending.  I have not changed anything in this app in days.  I am unsure why this would even happen?

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11 REPLIES 11

Posted on --/--/---- --:-- AM
Steve
Platinum 4
Platinum 4
Reply posted on --/--/---- --:-- AM

Monitor automation - AppSheet Help

 

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Posted on --/--/---- --:-- AM
Tiger1
Silver 4
Silver 4
In response to Steve
Reply posted on --/--/---- --:-- AM

I did.  it shows they are running?

Tiger1_0-1653060529515.pngTiger1_1-1653060571549.png

 

 

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Posted on --/--/---- --:-- AM
Tiger1
Silver 4
Silver 4
In response to Steve
Reply posted on --/--/---- --:-- AM

So if I manually "run" them it works.  I noticed under "Details" nothing different when I manually run it and it automatically ran:

 

Manually run:

Tiger1_0-1653061185718.png

Automatically running:

Tiger1_1-1653061299983.png

 

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Posted on --/--/---- --:-- AM
rcholcomb
Bronze 2
Bronze 2
Reply posted on --/--/---- --:-- AM

We are experiencing the same issue.  None of our reports are going out, and are not being archived to our google drive.  Monitoring app shows all processes completed.

Posted on --/--/---- --:-- AM
Steve
Platinum 4
Platinum 4
Reply posted on --/--/---- --:-- AM

Escalated. Please also contact AppSheet Support for help with this.

https://www.appsheet.com/Support/Contact

Posted on --/--/---- --:-- AM
Koichi_Tsuji
Gold 4
Gold 4
In response to Steve
Reply posted on --/--/---- --:-- AM

Google imposes LIMITATION to restrict us for usage of BOT but obviously it is not working properlyโ€ฆโ€ฆ. 

Posted on --/--/---- --:-- AM
Greg_Denton
Staff
Reply posted on --/--/---- --:-- AM

Thanks @Steve for flagging this.

We had some alerts about high failure rates, and high latency to generate PDFs which I was looking into. From what I can see there was a large influx of requests to generate PDFs (about 50x the average rate), the auto scaler was very slow to respond. This spike in traffic lasted from about 7:30 - 8:30 AM PT this morning.

Are you still actively experiencing issues?

Posted on --/--/---- --:-- AM
Tiger1
Silver 4
Silver 4
In response to Greg_Denton
Reply posted on --/--/---- --:-- AM

I wont know if the automation is working again until Monday.  It runs Mon-Fri at 10 AM CST.

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Posted on --/--/---- --:-- AM
Tiger1
Silver 4
Silver 4
In response to Greg_Denton
Reply posted on --/--/---- --:-- AM

I want to say something that might be of importance.  I have disabled several bots - because by some reason they stopped working correctly.  They were sending 5 reports instead of 1.  i have an entire other discussion on this.   My solution?  I disabled them.  They actually still send a report - but now just one.  Not sure why.  I hadn't changed anything before this happened to my app.   i wonder if this is the same with everyone.

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Posted on --/--/---- --:-- AM
rcholcomb
Bronze 2
Bronze 2
Reply posted on --/--/---- --:-- AM

We are now able to generate PDF reports again.  Now if we can just wake up the BOTS I have that are sleeping we will be in business.

Posted on --/--/---- --:-- AM
Steve
Platinum 4
Platinum 4
In response to rcholcomb
Reply posted on --/--/---- --:-- AM

You'll need to contact Support for help clearing the waiting bots.

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