Service Level Agreement

[Martina_Hawkins]

Does anyone know where the above document is to read or if it exists?

[Steve]

I don't understand. To what "service level agreement" are you referring?

[Martina_Hawkins]

I found the Terms and Condtions:

6.2 By Google. Subject to payment of applicable Fees, Google will provide TSS to Customer during the Term in accordance with the TSS Guidelines.

• "TSS" means the then-current technical support service provided by Google to Customer under the TSS Guidelines. For purposes of clarity, TSS excludes the AppSheet Community at https://community.appsheet.com/.
• "TSS Guidelines" means Google's technical support services guidelines then in effect for the Services. TSS Guidelines are at https://www.appsheet.com/Home/TSSG.

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