**URGENT** App Outage: Source not Available

[Sarah_Keown]

**URGENT**

Hi, we have been experiencing severe app outages this morning on a number of apps (from 8am UK time). You can see in the link the source is not available, when it is re-added after a number of attempts within minutes it is disconnected again. I have tried contacting support but appears they are not online, is there an alternative method of getting in touch with them or does anyone know a solution for this issue we are having? 

These images show what the source is appearing like in the editor, and the error received when trying to get it added again. 

https://drive.google.com/file/d/177rcoPN9V27dFh85tZLvrbgoy-QJOVk6/view?usp=sharing 

https://drive.google.com/file/d/1vhTCjARn716lpzWXogk2lgtWzR74OLcu/view?usp=sharing 

@Martina_Hawkins 

[Aurelien]

Hi @Sarah_Keown 

If you try with another source such as Google, would that work ? 

The first think that comes to my mind, is that your company may have set some restriction policy on data source.

Could it be possible ?

[Martina_Hawkins]

Hi @Aurelien , I am the Microsoft Admin and no we have no restriction policies in place.  Moving to Google is not an option.

cc @Sarah_Keown 

[Martina_Hawkins]

Support sent this on to the DEV team this morning (UK time) who unfortunately work US time zone.

[Aurelien]

Hi @Martina_Hawkins and @Sarah_Keown Did you have any update from the dev team ?

[Martina_Hawkins]

No, @Aurelien, its 11:15am UK time and no updates from anyone yet.

@Sarah_Keown 

[Aurelien]

@AndrewB @Steve can you escalate this ?

[peterdykstra]

Sarah, I'm flagging to the team - I'm looking for your ticket, did you reach out to support via the form? https://www.appsheet.com/Support/Contact

[Sarah_Keown]

Hi, yes I did 

[Martina_Hawkins]

@peterdykstra , this is the downloaded conversation with Sravan

https://api-iam.intercom.io/messenger/web/conversations/transcript