User don't see "Show Changes" or "Reset Changes"?

[Martin1]

Users don't see "Show Changes"  or "Reset Changes" in the "hamburger" menu at the top left of the mobile app. Despite there being changes that can't sync. 

Why is that? I need the user to send me that data and then reset it so that the app can update on the phone. 

According to this: 

https://help.appsheet.com/en/articles/962247-errors-and-warnings-during-sync

[WillowMobileSys]

I think this depends on the nature of the error the user is getting.   Do you know what problem the user is having?

[Martin1]

When they try to sync it says that there is a new version of the app. 

[Steve · Accepted solution]

Perhaps they need to scroll down to see the options? If you have enough menu items, the show-changes and reset-changes options may be off the screen.

[Martin1]

So simple. Thank you!