user miscalculation

[saifabusoud]

hello everyone, 

through the free subscription plan and during the discovery of using app sheet, I added many users to try the apps I deployed and removed them at other stages. Now I deployed my first actual app, and I only want 1 user in addition to the owner, I payed to licence one user and the system blocked the app and keeps telling me to pay for 10 users subscription to use the app again. how to fix this issue?! 

please help !!

[JuneCorpuz]

https://support.google.com/appsheet/answer/10105090?hl=en

What is an active user? 

Whenever we refer to users, we mean active users. 

AppSheet counts active users when determining the number of licenses you need to purchase for your app. Starting from when your app is first fully deployed, Appsheet tracks the number of users that access the app for recurring trailing periods of 30 days. Anyone that opens the app within these trailing periods is an active user. For each trailing period, AppSheet will track the number of active users and then determine how many licenses you need to purchase.  

[saifabusoud]

I understand that, the problem here is that they are billing me for 10 users since I only need 2