App freezing up

Anybody experiencing the App freezing and needing to close it and then reopen?
Some of my users are reporting this.

1 Like

I experienced this also in the App Editor.

Fabian,
Many thanks for letting me know.

Have you reported it to Support. If not let them know with as much detail as possible:
About that situation? OS version? Device’s type?
I will be trying to find the information from my user as well.

James

As @jwr mentioned, would you please check these specs from your side, thanks.
#1 - Account’s ID number
#2 - App name
#3 - Device’s OS version
#4 - The downloaded Appsheet’s app version number in user’s device (like 13.2)
#5 - Are other apps working with the same device as normally
#6 - Have you tried the app with another device like desktop browser
#7 - What was happening step by step

Aleksi,
As requested, sorry for delay.

Account ID: 54246

IPAF - Audits on One Drive version 1.000211.

Sony VAIO – SVE151J13M

Windows 8.1

Chrome Version Version 73.0.3683.103 (Official Build) (64-bit)

Only one user experiencing that at the moment.

He only has the one App on his device

It is intermittent

Device version:

image.png

James

I am also having this problem with my Management V2 app.

Account: 841974
Management V2
Mac 10.14.6
Web version
Other apps seem to be working fine
The app will freeze even with a basic task and need reloaded. At times there is dataloss if the task involved a multi-step action

Hi James, for some reason I have missed your reply, sorry about that. Are you still seeing the same behavior?