App is blocked

So I created an app that has no more than 10 users. I know the first 10 users are free, but appsheet is telling me to upgrade my plan to which i ignored since i only have 10 users. I am running the free version and now the app is blocked due to me not having a plan

Also, if I do get a paid per user plan, do I only pay for users after the first 10 users? If not, then why have the first 10 users free?

Please contact for help with this.

Ok thank you! I just sent them an email!

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