Apps not running !?

Swoopy · 01-10-2022 05:30 PM

Now I cannot open any apps, only blank white screen appears. Has anyone seen something like this?

Kirk_Masden

I just noticed this problem. In my case, my apps run on my phone but not in a browser. I can open the app but I can’t use actions in the browser to write to the sheet.

Swoopy

This is happening on both Windows & Android phone.

The editors can be open but the emu has the same problem.

Kirk_Masden

It’s strange. On one of my apps, I can’t write to the spreadsheet via the browser. On another app of mine, however, it works in the browser.

As I wrote before, everything is OK on my phone.

Could this be a bug associated with a partial rollout of some change?

Kirk_Masden

I just sent a notice to support.

Swoopy

Oh thank you sir.

Kirk_Masden

Sure. Do your apps work on a mobile device? I’ve only experienced the problem in my computer browser.

Swoopy

I’ve few apps. They’re not working on both android phones & Windows browsers.

Kirk_Masden

In my case, the main app I’m working on won’t write data through a browser or in my Android device but it will do so through my iPhone.

Kirk_Masden

I’ve gotten a response from Support and have sent the ID of the app I’m having a problem with.

Kirk_Masden

Hi @Takuya_Miyai ! Are your apps working in your browser?

takuya_miyai

Hi @Kirk_Masden

I have only been able to check a few applications, but so far they seem to be fine.
I can also add records to the spreadsheet from a PC browser.

Kirk_Masden

I see. Thanks! The person helping me on support seems to be able to do everything that on my app that I can’t do. Very strange.

Swoopy

Please note that there were no any changes made to my apps. They’re just not working in sudden.

takuya_miyai

@Kirk_Masden
@Swoopy

I was not able to reproduce the problem with Enterprise, Core, and Free licensed apps.

Maybe the problem is dependent on our local PC or browser.
By the way, my environment is the latest Chrome on Windows10.

Swoopy

Chrome, Firefox, Opera & Edge browsers. None of them is running any apps in my case.

Kirk_Masden

So far, Support has not been able to replicate the problem on my app. Perhaps you should have them test you apps.

Swoopy

I’ve sent a support request.

Swoopy

This is serious right now as all users cannot access their data for over 5 hours !

Swoopy

Could you poke some Appsheet staffs? (I dunno any )

JuneCorpuz

I’m experiencing this error too! It’s temporarily updating the value in app but there’s no pending sync. And when I refresh the app, it rolls back the value of that specific field that I just updated.

Swoopy

One of my app can be open partially/incompletely (no main view tabs, some menu items missing, etc.). I tried using a view having ‘quick edit’ value, it’s saved successfully to google sheet.

takuya_miyai

I can’t reproduce this in my environment, so I’ll have to isolate them one by one.

Different apps (copy and create)
Different OS (Windows, Mac, Linux, etc.)
Different PC (my PC, my daughter’s PC, my student’s PC, etc.)
Different browsers (Chrome, Firefox, Opera, etc.)
Different networks (home network, 4G connection)
And other different things

The browser doesn’t seem to be relevant from @Swoopy report.
If the problem is not reproduced in all of them, it is likely to be caused by the AppSheet server.

Swoopy

It would be Appsheet’s server problem because,

1.All apps were working fine up to yesterday.

2.All users are not able to open apps today (this reflects various factors/environments including networks, OS’s & devices).

Note: No any edits have been made to all apps. And the linked Google sheet files can be used normally.

takuya_miyai

Hi @Swoopy

Does the same problem occur in another app that copies the problematic app?

If that solves the problem, then it is indeed a problem with the AppSheet server.
However, contacting Support about it may help speed up the resolution of the problem.

Swoopy

I don’t need to mess things up because there has been no changes made in any apps. It’s clearly that there is something wrong on Appsheet side.

Kirk_Masden

Here’s a video of what I am experiencing. In my case, the app seems to work but data is not being recorded to the sheet. Note that no numbers appear in an orange circle to indicate that data will be synced:

Swoopy

Appsheet need to review what they were doing in previous 24 hours.

Kirk_Masden

People on free accounts (like me) often get rollouts before people on other accounts. So, perhaps that is why some of us are experiencing the problem but others are not.

As I think you have already noticed, I just posted about this here:

Kirk_Masden

I logged into another account I have and opened an earlier version of the app I’m having a problem with now. It seems to be fine. Strange . . .

Swoopy

We urgently need Appsheet team to respond to this situation. It’s beyond what we could do.

Kirk_Masden

My impression is that they are working on it. It’s very late at night in Seattle. I hope they have competent people who can take appropriate action right away. Fortunately, I’m getting a good response to my Support inquiry, though an answer hasn’t been found yet.

Swoopy

Please give this to them. I still have faith in Appsheet.

JuneCorpuz

We’re also experiencing this error in Enterprise account

Kirk_Masden

This particular kind of problem is new for me. Based on past experience (this is, with other kinds of issues), I suspect that the good people at AppSheet are taking this problem seriously and working on it. For me personally, a few hours or even a day without the use of my app is not a huge problem but I’m worried that it may be a significant issue for you, @June_Corpuz , and @Swoopy and other creators using the app in business settings. I hope the problem can be resolved soon.

Kirk_Masden

The little gif I just posted shows what you and I are experiencing.

Swoopy

I’ve got only 1 app working. It’s very small apps linked to 2 spreadsheets (60 rows + 10 rows).

Swoopy

Moreover, none of users can open my apps. This’s not just happening to me but to all users.

hcquadros

I’m getting this message

Swoopy

The right emulator is dead as well on the Appsheet editor.