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I’m guesing this is not just me. I have 3 Appsheet accounts, one for each license type and about 20ish app in active use. When you increase the number of licenses, Appsheet gives you a rebate on the extra licenses that you haven’t used for that month. Why can it not also just bill you for the licenses you’ve ACTUALLY used? You know… like pretty much every other service I pay for 
So for example, I set my account to pay for 20 licenses
- If I use 20 then thats fine
- If I set it to pay for 15 then Appsheet righty warns me
- But if I only actually use 15 then Appsheet says nothing an quietly pockets the $25 or $50, depending on the account
The only ‘fix’ I can see is to go in at the end of each month. Set the number of licenses to 1. Wait for appsheet to come back with the actual number you’ve used. Then set that to the amount you want to buy. Doing this took 5mins and has just saved me $120ish.
This feels wrong. I’ve no issue paying for all the licenses I’ve used in a given month. But making me guess that figure feels a bit like “game theory” pricing to me. Where the aim is to extract as much cash as possible without the amount being linked to the service provided
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and thank you @1minManager for highlighting this point.
Based on it, I contracted my client on the same speech. Exactly as you do.
Now I have to be careful every month 
Ahh well then it is clear that the App Creator must be able to have some record to confirm that it tallies with the billing
Not too much different from what I proposed.
I would like to see this done at the account level as suggested.
Funnily enough I use a similar system for managing cell phone SIMS and which allows individual SIM control management and rules
Here we simply pay a bulk upfront amount and usage is tracked. Now with APPSHEET it is far simpler as usage is only determined by user licensing by the APP creator so it should be fairly easy to do as I understand the front end is also written using APPSHEET!
Also do not believe that the APPSHEET bean counters do not deliberately know this.
I supose my point here is Appsheet is already doing this. Since within minutes of reducing the bought number below the actual useage number you get a warning.
For me, pro-rata-ing the invoices, to credit half a month for example, is kinda pointless as I doubt anyone here bills their client for anything other than a full month.
I really don’t see the point of choosing a number of licenses in the account section. When we have to manually add and remove users from each app.
The only logical reason I could see for setting a number of licenses in the Accounts section would be where you had other devs or even an client 
allow to access the definition for the purposes. So in theory, without the Accounts limit they could add 100+ users and you just have to pay the bill. But ATM if they did this, and you didn’t see the warnings, this would bring down all your apps. Which is obviously even worse.
So the issue is if you have 10 users and 10 licenses and you remove 5 users then you want to be charged for only 5 in the next month.
As I suggested if in your account it did this
O User 1 (bob@gmail.com) APPName Start Date 01-08-2021 Expiry Date 30-08-2021
The point is to have one point where one can do all this. Currently, you must remove the user at an app level and then repeat at an account level.
What I have suggested above is that at an account level one may add/remove and activate any user at both license and app level. One may have a user using all apps for example?
What you are alluding to (I think) is that when you reduce users at an app-level below the license level than the license level, for that app should automatically reduce, come the next billing month.
I do not think it is rocket science to resolve and AS has quite a few propeller-heads
I think its important that if you’re complaining about something, you are clear what the issue is. But most importantly you explain how you’d like the situation to be resolved.
My main point is simply that Appsheet KNOWS how many licenses we have used each month. We are happy to pay for all of them. But making us manually guess in advance how many we MIGHT need seen to be little more than a mechanism to get us to pay for more than we’ve used. Since if I reduce the number of licences to 1 less than I’ve already used I get notified within seconds.
I’d suggest you have two options that would work more fairly:
1 = Get us to sign an agreement where we pay for all licenses used. You just bill us for what we’ve used last month. This is the least hassle for you. For Devs the only issue might be where we have a 3rd party who has access the App definition and can add users. So somone could add 50 people and we might not realise until we got the invoice. Personally I’m fine with that issue.
2 = Let us set a maximum number of licenses we will pay for at say 300 in the Appsheeet account settings level. You can bill us any number up to that limit. But if it goes over, we get a warning like we do now. So I’d just set it at 1000 or so and be done with it. Whereas people who were concerned about other App Devs adding too many users could set it much lower.
Hope this helps
