Appsheet pricing

Hi,

If appsheet determines what is an active user by how and when they login, then why do I need to actively go into my account and purchase a number of licenses? Why doesn’t appsheet just charge me for the number of users I have given access to my app to?

Obviously I don’t want to buy 10 licenses and only have 3 of them used. Do I keep going into the billing section and add another licenses everytime I give access to a new user?

Thanks

Phil

You gotta choose in case your app gets shared out of your control and AppSheet determines you had 100 users.

Hi @Phil_Waite,

This is a question/request that has come up since the start of our service. One large reason why we don’t auto-charge for reported usage is exactly as @Bahbus cites. Additionally, machines can’t always make the right assumptions, so, to prevent unnecessary charges, we give more of that power back to the app creator/owner. This also means, that should you have a billing concerns you can always ping sales@appsheet.com for help.

Hope this helps.

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Thanks,

Do I keep going into the billing section and add another license everytime I give access to a new user? If I purchase 10 licenses am I charged for them even if they are not all used? What happens if I add one more user than I have licenses and would it let me?

On one hand it appears that I have to buy a certain number of licenses and on the other I’m charged per user - this is according to the appsheet literature. Which is it?

Thanks

Phil

Probably the most important concept, pertaining to billing, is understanding the difference between a user and an active user. Adding someone to an app’s whitelist (a way to share an app) does NOT mean you need to have an applicable license for them [yet]; only once a user launches/syncs an app, are they counted as an active user–this is when they need license coverage. So, keep that in mind, if you have a whitelist with 20 folks, but with your best estimates, only around 15 will be using the app, you only need 15 licenses (until the 16th user comes around). :slight_smile:

Next question–if you subscribe to 10 licenses, and you end up with only 9 users, you will still be billed for the number of licenses you have selected to subscribe to, in this case 10 [on your monthly or annual renewal date]. If you end up with the inverse situation, and have 11 users on a 10 license subscription, the system will automatically alert you to upgrade the number of licenses subscribed to. << This is why I wouldn’t necessarily suggest going and upping your license count EVERY time you add a new user to your whitelist, as the system will kindly ping you when you do need to upgrade (and it’s prorated).

Doest this help clear up the confusion?

Hi Ryan,

Thank you. That makes it a lot clearer. I think the pricing section on appsheet needs to reflect the content of your reply as it’s not very clear unless I’ve missed something.

I understand now though.

Many thanks

Phil

Solid feedback–appreciate it, and will share with the team.

Let us know if you have other questions around plans or billing. My team is always available at sales@appsheet.com to assist.

–RB

Thanks Ryan,

It’s much clearer.

Thank you

Phil

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