I have a client looking to use iPads with iOS 13.5.1 for his appsheet app and is having the issue below. Has anyone seen this? Is there a way to get the icon set on the home screen without the redirect to the login screen?
"We have an IOS device (iPad) that is running IOS 13.5.1. When we installed the Mobile App AppSheet installs and will run the app, but when we try to create a shortcut for the Home Screen it takes us to a web page and then shows the USAgain icon and indicates to touch it and then Add to Home Screen (I know this is normal ![
When we touch the icon nothing happens, no Home Screen prompt, and when we long touch it the icon selects like an image and nothing happens.
We can run the App through the AppSheet icon, but if we close it and reopen AppSheet then it prompts us for a log in to proceed. I assume it’s because it’s not running the Shortcut App, and trying to open the AppSheet pool to get to the USAgain app."