Big blank space in emails

Yogesh_laddha · 05-22-2019 03:26 AM

Hi All,

I have a couple of workflow rules which sends an email on certain conditions.
The email body is taken from a template.

There is a large gap at the top of the email. I cannot reduce it. I tried removing the pre header but it doesn’t work and if I live some blank spaces, it is again auto-filled. Also, if I keep “” in the preheader, it shows as it is in the email.

This is really bugging me a lot and can’t seem to find any way around it.

Please help.

LeventK

@Yogesh_laddha
Are you using an email body template?

Yogesh_laddha

Yes. I am taking the email body from a template.

LeventK

Unfortunately, when using email body template, that blank space is there. I have no idea for why it’s there, but I’ll chime in @Phil

Yogesh_laddha

Okay. That is very strange.
Maybe Appsheet team can consider it as a feature request as it would be really useful for users to able to format the emails and make them look better.
@praveen

pravse

I believe if you enter a single empty space in the PreHeader, then this problem goes away.

Lynn

Hi @praveen @Phil There are still approximately 6 blanks lines more than the non template version that seem to be impossible to remove after trying every trick in the book, (which removed about 5 blank lines) That is after reducing blank space on the template and page setup as well.

Yogesh_laddha

Thank you, Praveen. But it still doesn’t fully resolves the issue. There is a still a gap on the top, although it’s reduced a bit after I implemented your suggestion but still a big gap.

retailpartnerco

@praveen I have this issue as well. Is there any update? I tried your suggestion to no avail.

Steve

Please contact support@appsheet.com for help with this.

Carlos_Alberto

Works fine for me, only with a space.

Thanks

Phil

I can investigate if you provide:

Your account id
Your app name
The workflow rule name

Yogesh_laddha

Sure, Phil.

Account-ID - 153952
App Name - Arbologie-153952
Workflow rule name - There are 6 workflows to send an email. All of them have the same issue. You can test any of them.

Thank you for your help.

retailpartnerco

Yakko

This is not fixed. I have tried all the suggested tricks. I put 0 margins. The document was already A4. I tried changing the title to a title and then to a header then removing it. I put a space into the PreHeader which got ride of the text at the top but…

Theres still spaces. When people goto print this document its a huge waist of space. I need a fix for this.

Yakko

I did an inspection of the site and here is the code i get for the gap. This is obviously some sort of tracking for your app. What I dont get is why it has a width and padding. Please fix.

< div class=“m_-8987251363007154829c16” style=“background-color:#ffffff;max-width:468pt;padding:72pt 72pt 72pt 72pt”>< img src=“https://ci6.googleusercontent.com/proxy/aCvVNrNcd3CzoU3pCPNLLHWJ4DMpELtC-qkvSQnS8vB7qFveXFc0-aYPDwNS...” height=“1” width=“1” class=“CToWUd” hidden="" style=“display: none !important;”>< /div>

@praveen @Phil

harsh-google

Hi Yakko,

I can investigate and get back to you. Can you please share:

Your account id
Your app name
The workflow rule name

Junsien

I have this problem on 1 of the apps but not on others, I’ve compared the templates on both apps but can’t seem to find the cause.
1 thing I’ve noticed is that the blank space does not appear in Outlook.

Sanie_Magro

Hi @Steve @praveen

Any update regarding this sirs? im laso having this problem.

Yogesh_laddha

Hello,

If you are using a google doc for template, this method can help.

Go to page setup in the file menu.
Check if the orientation is portrait and page size is A4. If not, then change it to portrait and A4.
Make the top and bottom margin 0.

In the Appsheet workflow, add a single space in the preheader if it is empty.
Send an email and check whether it works.
I hope it helps.

Thanks.

Breno_A

This issue is still not solved! Need a way to remove header totalty!

Steve

Please contact support@appsheet.com for help with this.