Bug: Launch Image does not show on initial sync

[retailpartnerco]

Why does the Launch image not show when I enter the app during initial sync? It shows during manual sync, but it would look much nicer if the image showed during initial sync as well. Thanks!

[jcadence]

@morgan is this a question you can better answer?

[retailpartnerco]

@morgan or @JCadence, any thoughts?

If I need to clarify, I mean when the user first enters the app, you see a syncing screen if you have initial sync on, but the image background never shows up. It just shows as gray. If you need a screen recording video of this I might be able to provide it.

[Former Community Member]

I can reproduce the issue. Will chat with the frontend team tomorrow.

[retailpartnerco]

Any updates? Thanks @Steve_Howard!

[Former Community Member]

Working on a fix. Expect to have it out this week.

[retailpartnerco · Accepted solution]

Looks like it is fixed. Thank you very much for your quick response!

[imtiazu]

This is still buggy. I seem to always get the default native background. Sometimes I get my actual background, it’s hit and miss. Right now I’m getting a mix of the stock default and on old background which I’ve replaced. I only see the new background in the app editor, not on my ios.

[retailpartnerco]

How do you open your app?

A. From another appsheet app
B. With the custom icon on your homescreen
C. From the AppSheet ios app

[imtiazu]

From the Appsheet IOS app. Also my app editor (browser) is flaky…if I open the app “as tablet” or “desktop” then I see the same issues.