I have a workflow expected to fire on a change in the Change Timestamp field (When Status is updated) but I also have the Reset on Edit turned on for the same field. How does the timing work with regard to a workflow update? Is it as follows?
- User updates the status
- Change Time Stamp updates
- Workflow fires
- Change Time Stamp resets
The workflow is not firing consistently and we’ve been trying to pin this problem down for months as there’s no consistent pattern.
Is it possible the field resets before the workflow can fire?