The majority of our users use our apps within a browser on a PC. We have had issues in the past where the browser cannot sync because of some unexplainable network connection issue. The app reports a network connectivity error but other webpages load fine. Closing and reopening the browser seems to resolve the issue and unsynced changes are synced when the app is reloaded.
Today I had a user report that unsynced changes were lost. We looked at a few possible reasons namely that the user had used a different browser than than the one they thought they were using when last in the app. The user states that he checked all the browsers installed on the machine (there are 3 installed) and there were no unsynced changes in any of the browsers.
This has led to some data loss where the changes the user made were not saved in the browser’s cache and synced when reopening the app.
This is the first time in the 3 or so years we have been using AppSheet that this has happened and I’m at a loss to explain or understand why. Any opinions are welcome. Would certainly want to avoid this in the future if possible.
For this particular app, it has been in use for more than a year. All of the Offiine/Sync options are enabled EXCEPT for ‘Store content for offline use’. Keep in mind, this has not happened the entire time this app has been in use and I’m certain these options have been the same for nearly that entire time.