Duplicate request error in browser

[Kirk_Masden]

Before posting this, I looked through other threads about this issue (duplicate request errors) and read the relevant documentation:

help.appsheet.com

Errors and Warnings During Sync

Understanding errors and warnings that occur while Syncing.

That page gives the following advice:

If you are seeing this warning repeatedly, check the Performance History to see why the client Sync requests is taking so long to complete. This warning may signify that the add, update, or delete is taking a long time to process. It may also signify that the add, update, or delete is triggering a workflow rule that is taking a long time to process.

Checking the performance history (see below) wasn’t particularly useful. The “fix” that worked for me was trying to do something else on the app to add more data to the queue. All of this occurred on the Safari browser (not mobile phone).

This strikes me as an issue on the AppSheet side. Am I right about that? Also, adding more data to the queue was easy enough in my case. For other users, however, this fix might not work.

[Steve · Accepted solution]

Kirk_Masden:

This strikes me as an issue on the AppSheet side.

I agree. Please contact support@appsheet.com for help with this.

[Kirk_Masden]

OK! Will do.

[greggillam]

@Kirk_Masden I'm seeing this issue intermittently with one of my apps. Were you able to gather any useful information from support on how to remedy it?

[Kirk_Masden]

Hi! It's been a long time so I've forgotten the details but I think I've just gotten used it.   In other words, if I try to sync while another sync is in progress, I still get the error sometimes.  But if I just give the app some time (a few minutes), I'm able to sync again.   If it seems to be a serious issue for you, perhaps you should contact support.