Email are receiving to me by an hour or more delay

Email are receiving to me by an hour or more delay

If you post the email header information here I might be able to work out where the delay was

Simon@1minManager.com

This is what I have put in Pre header <<CONCATENATE(" ")>>

You can get the email headers via your email software - Gmail, Outlook etc

In Gmail, @1minManager is referring to this:

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Delivered-To: amit.suryawanshi@unipart.com
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Date: Wed, 20 Jan 2021 04:10:59 -0800
Reply-To: noreply@appsheet.com
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Message-ID: <z9T14x67etAxB6FpLGjKtQ@notifications.google.com>
Subject: Request to pay by Barclaycard - Financial Planner Approval Required
From: "amit.suryawanshi@unipart.com" <noreply@appsheet.com>
To: amit.suryawanshi@unipart.com
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@1minManager @Steve

I believe this is a systemic problem. I am seeing the same issues for the past couple of days - delays in emails received (sometimes well over 10 minutes) OR emails not showing up at all. These are from processes that have been working fine until this past week. There are no errors reported in the logs.

I have only notices this in un-deployed apps. I have not checked any deployed apps for similar behavior

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We have this in deployed apps. So far all emails eventually get delivered at least just anywhere from 10min-1hr later.

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Escalated.

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Yes this is also an issue for me I use an email to print workflow for Epson and some emails (and thus print jobs) are showing up 10 minutes later.

Thank you for looking into it guys.

1 Like

Also seeing this issue with a client.

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We are looking into this issue. @Adam_Grunys @Ethan_U and @Austin_Lambeth @Amit_Suryawanshi and @WillowMobileSystems do you see these issues with emails having PDF attachments or everything?

This will help us getting to the root cause quicker.

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we dont have any PDF attachments but we do often have image attachments.

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I agree that this is with everything. I had been testing sending of PDF’s when I first noticed the issue. But I have also seen these issues in several emails that have no attachments at all.

FYI, I have been notified by a client that they are seeing delays in receipt of emails as well in their deployed app. Their emails typically do not have PDF attachments.

For me I don’t use emails aside from those with attachments for use in email to print. So all of them have pdf attachments.

@WillowMobileSystems , @Austin_Lambeth , @Adam_Grunys , @Ethan_U , @Amit_Suryawanshi : We have made a change on our end to alleviate the email delay issue today. Can you please let us know if you see any email/SMS delay going forward?

Thanks,

  • Sai
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I have just run several tests (been working on tweaking text in templates). The first came through within minutes as expected. But several others since have been delayed 12-15 minutes or I haven’t yet received them at all. Just received the second after about 15 minutes.

@WillowMobileSystems : Thanks for letting us know. Can you please paste the Show Original for the email that was delivered late? We’ll try and dig deeper. Also please indicate when it was sent so that we can compare it in the backend. Can you please send it to saikp@google.com.

1637254fdd0f57826ab866f121b9ee668000cb1b_2_292x500

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I just ran a test and of the 7 documents to be sent in the workflow 3 arrived quickly (20 seconds) and the others are still not showing up over 5 minutes later.

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Just checked with the client and they said so far this morning they are getting there emails almost instantly. They will notify me if anything changes back to being slow.

Thanks

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