Email are receiving to me by an hour or more delay

Email are receiving to me by an hour or more delay

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Hi @Ethan_U , There was some internal issue during that time because of which many emails got delayed. Can you please tell me if you still see this issue? We have made some changes in the backend which should alleviate the issue.

Thanks,

  • Sai

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42 REPLIES 42

If you post the email header information here I might be able to work out where the delay was

Simon@1minManager.com

This is what I have put in Pre header <<CONCATENATE(" ")>>

You can get the email headers via your email software - Gmail, Outlook etc

Steve
Participant V

In Gmail, @1minManager is referring to this:

Delivered-To: amit.suryawanshi@unipart.com
Received: by 2002:a05:6000:1292:0:0:0:0 with SMTP id f18csp388183wrx;
        Wed, 20 Jan 2021 04:11:04 -0800 (PST)
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@1minManager @Steve

I believe this is a systemic problem. I am seeing the same issues for the past couple of days - delays in emails received (sometimes well over 10 minutes) OR emails not showing up at all. These are from processes that have been working fine until this past week. There are no errors reported in the logs.

I have only notices this in un-deployed apps. I have not checked any deployed apps for similar behavior

We have this in deployed apps. So far all emails eventually get delivered at least just anywhere from 10min-1hr later.

Escalated.

Yes this is also an issue for me I use an email to print workflow for Epson and some emails (and thus print jobs) are showing up 10 minutes later.

Thank you for looking into it guys.

Also seeing this issue with a client.

We are looking into this issue. @Adam_Grunys @Ethan_U and @Austin_Lambeth @Amit_Suryawanshi and @WillowMobileSystems do you see these issues with emails having PDF attachments or everything?

This will help us getting to the root cause quicker.

I agree that this is with everything. I had been testing sending of PDFโ€™s when I first noticed the issue. But I have also seen these issues in several emails that have no attachments at all.

FYI, I have been notified by a client that they are seeing delays in receipt of emails as well in their deployed app. Their emails typically do not have PDF attachments.

Austin
Participant V

we dont have any PDF attachments but we do often have image attachments.

Ethan_U
Participant V

For me I donโ€™t use emails aside from those with attachments for use in email to print. So all of them have pdf attachments.

@WillowMobileSystems , @Austin_Lambeth , @Adam_Grunys , @Ethan_U , @Amit_Suryawanshi : We have made a change on our end to alleviate the email delay issue today. Can you please let us know if you see any email/SMS delay going forward?

Thanks,

  • Sai

I have just run several tests (been working on tweaking text in templates). The first came through within minutes as expected. But several others since have been delayed 12-15 minutes or I havenโ€™t yet received them at all. Just received the second after about 15 minutes.

@WillowMobileSystems : Thanks for letting us know. Can you please paste the Show Original for the email that was delivered late? Weโ€™ll try and dig deeper. Also please indicate when it was sent so that we can compare it in the backend. Can you please send it to saikp@google.com.

3X_5_5_554960aa45003263658f590f940b75034b380807.png

I just ran a test and of the 7 documents to be sent in the workflow 3 arrived quickly (20 seconds) and the others are still not showing up over 5 minutes later.

Just checked with the client and they said so far this morning they are getting there emails almost instantly. They will notify me if anything changes back to being slow.

Thanks

@Ethan_U : Thanks for letting us know. Iโ€™ll dig deeper into why it is happening. Can you please paste the Show Original for the email that was delivered late? Weโ€™ll try and dig deeper. Also please indicate when it was sent so that we can compare it in the backend. Can you please send it to saikp@google.com.

3X_5_5_554960aa45003263658f590f940b75034b380807.png

Today, emails from my tests seem to be coming through normally.

@Ethan_U : We have made a couple more changes on our end to help the delay issues. Please let me know incase you still see the email delay issues.

Thanks,

Sai

hey thank you so much!

Ethan Unick

ethanunick@me.com
M 973 479 1613
instagram.com/ethanunick

@Sai hello we experienced significant delays again last night printing from a pdf workflow. We print inventory sheets nightly and of the 7 total lists, 3 printed in a normal time approximately 30 seconds, however the other 4 took 10 more minutes. The end user invoked the workflow again thinking it might have been their error and we had multiple duplicates printing as a result.

I am more than happy to provide any detailed information you may need to look into specifics. Thank you for the support itโ€™s much appreciated.

Please contact support@appsheet.com for help with this.

@Ethan_U : Can you please tell me the time when you printed the inventory sheets? Thatโ€™ll help narrow the time window and also can you please send me the Show Original for the email that got delayed along with the sent time. Iโ€™ll take a look at the backend logs to debug the issue. My email is saikp@google.com

Thanks,

  • Sai

Me too have this problem with Pdf attachment.

When I attached a email workflow with attached Pdf I received the email very slow and sometimes never receive at all.

Could someone check as when I tried not using any design in the Pdf it works. But when I started to design the Pdf page it does not work.

I canโ€™t put a logo in my Pdf too.

Please contact support@appsheet.com for help with this.

@Ethan_U : Thanks for providing me with the emails. I started digging deeper into the logs. One quick question. You said that you experienced delays last night as well. Can you please tell me the time line of the workflows last night? Just trying to match something in the backend.

Thanks.

  • Sai

I am see issue again, was doing some workflow testing and email are delayed again. here are the stamped at which they were trigged and order i received them

Still waiting for a couple for to come in that I triggered

@Adam_Grunys : Just to confirm, this is EST time that we are seeing in the screenshot right? I am looking in the backend logs to see if I can find anything

mine are still delayed for up to 20 minutes please let me know if you need any more info. this is a key issue for us

Hi @Ethan_U : We are still debugging the issue on our end. If you dont mind me asking, can you please send me the email which was delayed to saikp@google.com.

Thanks,

  • Sai

Hi @Ethan_U , There was some internal issue during that time because of which many emails got delayed. Can you please tell me if you still see this issue? We have made some changes in the backend which should alleviate the issue.

Thanks,

  • Sai

I tested a few times and it seems to be ok for now Sai. One thing I noticed is that I use Spark as an email client and I ran a few tests side by side with the Apple Mail client which performed better. One test excluded an email which Apple showed so Iโ€™ll be notifying Spark of the issue. Perhaps multiple emails from a sender can be missed in their client?

I appreciate the help on this so much @Sai thank you again!

Absolutely! Troubleshooting email is often difficult because of all the moving parts.

We see that there is a delay in the pipeline. You might see some delay in the emails. Please bear with us. We are working on it.

Outage is happenning again?

It is not an outage per se but we see a sudden surge of emails from a customer which caused a delay in the pipeline. Ideally you should not see any delay as such but it is possible. Please let us know incase u see the delays.

Thanks,

  • Sai
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