Email Not Getting Received

[tsg_despatch]

We are not getting email from workflow.
Regards
JPS Gujral

[Aleksi]

Hi, may I ask what is the error message you are receiving if you check the Audit history?

[tsg_despatch]

HI,
There is no audit history for the last 4-5 hrs, however we have done a lot of transactions in the last 4 hrs.
regards
JPS Gujral

[able]

Can confirm; having the same issue as of this morning. PDFs are not being emailed as attachment or archived.

[Steve · Accepted solution]

@tsg_despatch and @able, please contact support@appsheet.com for help with this.

[Aleksi]

Thanks for everyone for this information. We have started to investigate the reason.

[HennieScheepers]

Does this issue only impact PDF creation or CSV creation as well?

[Steve]

The problem is with the third-party service AppSheet uses to generate PDF files. I wouldn’t expect CSV-fike generation to be affected. If you’re seeing problems with CSV generation, please contact support@appsheet.com.