Error generating PDF Report

Hi @Phil,

I am getting the following error when generating report:

Error:
“Jeenee.DataTypes.SpreadsheetException: The underlying connection was closed: An unexpected error occurred on a receive. → The HTML to PDF conversion web service failed to convert the HTML document to PDF for application ‘AppointmentApp-1361161 (ed5cc487-3498-48dd-9d97-6004c47518d6)’ despite 3 retries due to: The underlying connection was closed: An unexpected error occurred on a receive. —> System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a receive. —> System.IO.IOException: Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host. —> System.Net.Sockets.SocketException: An existing connection was forcibly closed by the remote host\r\n at System.Net.Sockets.NetworkStream.Read(Byte buffer, Int32 offset, Int32 size)\r\n — End of inner exception stack trace —\r\n at System.Net.Sockets.NetworkStream.Read(Byte buffer, Int32 offset, Int32 size)\r\n at System.Net.PooledStream.Read(Byte buffer, Int32 offset, Int32 size)\r\n at System.Net.Connection.SyncRead(HttpWebRequest request, Boolean userRetrievedStream, Boolean probeRead)\r\n — End of inner exception stack trace —\r\n at System.Net.WebClient.UploadValues(Uri address, String method, NameValueCollection data)\r\n at Nirvana.Data.PDFEncoder.EncodePdfRocket(Context context, String input, PageOrientationEnum pageOrientation, PageSizeEnum pageSize, Int32 pageHeight, Int32 pageWidth)\r\n — End of inner exception stack trace —\r\n at Nirvana.Data.PDFEncoder.EncodePdfRocket(Context context, String input, PageOrientationEnum pageOrientation, PageSizeEnum pageSize, Int32 pageHeight, Int32 pageWidth)\r\n at Nirvana.Data.PDFEncoder.Encode(Context context, String input, PageOrientationEnum pageOrientation, PageSizeEnum pageSize, Int32 pageHeight, Int32 pageWidth)\r\n at Nirvana.Data.WorkflowActionResultEmail.<>c__DisplayClass68_0.b__0()”

Hi James, has this Workflow worked earlier as normally? When this started to happen? Have you changed anything with your app lately?

1 Like

Hi Aleksi,

Yes this Workflow was working fine, it has not been change and it stop working since september 4.

James, would you please send an email with details to support@appsheet.com so we could investigate your error message.

1 Like

Aleksi,

Email sent to support thanks.