Error on startup after successful 1st install

[Jethro]

Does anyone recognise this? I installed the app on a number of phones, synched them and tested. Woke up this morning started my phones and got this page instead:

Any clues? I have about 20 phones giving this error

[1minManager]

Looks like a simple netwok error - “ERR_INTERNET_DISCONNECTED”

[Jethro]

Hi Simon, thanks for your response.

Indeed it is looking for an internet connection, however the app is setup to work offline. Some phones it works and others it throws this error.

[1minManager]

Ok, is this happening after you’ve installed and synced the App at least once?

[Jethro]

Correct. However I noticed I had synch on startup switched on. I turned it off last night and am having the field surveyors resynch this evening. Hopefully this will solve the problem. Unless you have other ideas

[1minManager]

Yes, that should sort it. Even in offline mode it has to be online to do the first sync.

[Jethro]

@1minManager thanks for the support and response. I havent had any complaints so far today after the changes. i think this was the “teddy bear effect”

[Billy_Sheng]

Hi Jethro,

If you need any further assistance I’m happy to hop on a conversation and share with you some best practices. You can book some time with me here: https://app.hubspot.com/meetings/billy42