Error validating external account

[Test_Account]

Hi there,

We have a number of users in our organisation that are trying an AppSheet app prototype. We’ve recently had a new starter that was invited to the app but cannot login into AppSheet. They keep getting an “Error validating external account” error when logging into AppSheet.

I created this test account to validate what the issue was and I am having the same problem. I haven’t even invited myself to any apps. I am just trying to login directly at appsheet.com from my browser and getting the same “Error validating external account” error.

Error happens as follows:

1. Select account from the Google account picker
2. Google asks for Drive and a few other permissions
3. Goes back to Appsheet and shows the error.

Does someone have any pointers on how to troubleshoot this issue? It seems more related to Appsheet than a specific app.

Thanks in advance.

[Steve]

Please contact support@appsheet.com for help with this.

[Test_Account]

Thanks Steve. Sent a message to support.

[Nicolás]

Same here, in one case i was able to login. Instead of selecting the account i clic on select another account. wrote the email and pasword and that did the trick, but later on i had problems with a new user

[meletij · Accepted solution]

The problem is resolved, here is community announcement: [RESOLVED: Login Failures to Apps] Some new Workspace/GSuite users receiving "Error validating exter...