Error when trying to access App

[Mayur_Vaikar]

Hi All,

One of my app user is getting this error when trying to access the app.

Can someone please let me know what can be done to resolve this.

Thanks,
Mayur

[Steve]

Please contact Support for help with this.

[Mayur_Vaikar]

@Steve I have already contacted support but still waiting for a response. Is there a way I can escalate this. There are few users who are unable to use the app atm.

[Steve]

I can’t find a support ticket in your name. Please try again.

[Mayur_Vaikar]

I have raised the ticket again. Kindly check. Thanks.

[Steve]

I’ll followup with you privately.

[Mayur_Vaikar]

Hi Steve,

Do you have time to look into this. Support desk is looking into this but no luck so far.

Thanks,
Mayur

[Steve]

I sent you a private message the other day and you didn’t respond. I have nothing else to offer.

[Mayur_Vaikar]

I am not sure where have you sent me a private message. But that’s alright if you cannot offer any help.

The Appsheet support team is trying to help and hope they resolve this issue soon.