I’ve emailed support as well - but need help understanding what this error is. This workflow/report has ran without fail for over 6 months and yesterday it failed.
What does this mean and why did it happen now?
Error:
“Jeenee.DataTypes.SpreadsheetException: The operation has timed out → The HTML to PDF conversion web service failed to convert the HTML document to PDF for application ‘MDPEvacStatus_Production-589363 (125cf2be-da6b-44ea-9e73-4c2a175fcdc0)’ due to: The operation has timed out —> System.Net.WebException: The operation has timed out\r\n at System.Net.WebClient.UploadValues(Uri address, String method, NameValueCollection data)\r\n at Nirvana.Data.PDFEncoder.Encode(Context context, String input, PageOrientationEnum pageOrientation, PageSizeEnum pageSize, Int32 pageHeight, Int32 pageWidth)\r\n — End of inner exception stack trace —\r\n at Nirvana.Data.PDFEncoder.Encode(Context context, String input, PageOrientationEnum pageOrientation, PageSizeEnum pageSize, Int32 pageHeight, Int32 pageWidth)\r\n at Nirvana.Data.WorkflowActionResultEmail.<>c__DisplayClass68_0.b__0()”
Properties:
{
“AppTemplateVersion”: “1.000552”,
“RuleName”: "MDP Annual Update ",
“EventType”: “Scheduled”,
“InvokedBy”: “ScheduledService”,
“ServerName”: “produ991100014J”,
“ServerRegion”: “WEST-US”,
“IgnoreSecurityFilters”: false,
“EventMatch”: “Workflow event successfully matched”,
“ForTableNameRows”: “Table or slice ‘Monthly Report by DOB’ returned 108 rows”,
“ActionResults”: “Created 108 ActionResults”,
“Action Type”: “Email”,
“Action Name”: “Action 1”,
“EmailTo”: “psn@scgov.net”,
“EmailCC”: “”,
“EmailBCC”: “”,
“EmailFromDisplay”: “MDP Database Report”,
“EmailReplyTo”: “noreply@appsheet.com”,
“EmailPreHeader”: “Scheduled rule 'MDP Annual Update ’ for application ‘MDP Registry and Evac Statu…’ invoked at 6/1/2020 7:08:40 AM”,
“EmailSubaccount”: null,
“EmailSubject”: “Monthly Birthday Report - MDP Annual Update Joan True”,
“EmailTitle”: “Scheduled rule 'MDP Annual Update ’ for application ‘MDP Registry and Evac Statu…’ invoked at 6/1/2020 7:08:40 AM”,
“EmailAttachment”: “Name: ‘MDP Monthly Birthday Report Joan True.pdf’ Archive: AttachAndDoNotArchive FileName: ‘’ MIME Type: ‘application/pdf’ PageOrientation: ‘Portrait’ PageSize: Letter AttachmentByteLength: 0 AttachmentTextLength: 33231 PDFCount: 1”,
“EmailOtherAttachments”: “”,
“AppTemplateName”: “125cf2be-da6b-44ea-9e73-4c2a175fcdc0”,
“Operation”: “Workflow action”,
“Result”: “Failure”,
“Exception”: “Jeenee.DataTypes.SpreadsheetException: The operation has timed out → The HTML to PDF conversion web service failed to convert the HTML document to PDF for application ‘MDPEvacStatus_Production-589363 (125cf2be-da6b-44ea-9e73-4c2a175fcdc0)’ due to: The operation has timed out —> System.Net.WebException: The operation has timed out\r\n at System.Net.WebClient.UploadValues(Uri address, String method, NameValueCollection data)\r\n at Nirvana.Data.PDFEncoder.Encode(Context context, String input, PageOrientationEnum pageOrientation, PageSizeEnum pageSize, Int32 pageHeight, Int32 pageWidth)\r\n — End of inner exception stack trace —\r\n at Nirvana.Data.PDFEncoder.Encode(Context context, String input, PageOrientationEnum pageOrientation, PageSizeEnum pageSize, Int32 pageHeight, Int32 pageWidth)\r\n at Nirvana.Data.WorkflowActionResultEmail.<>c__DisplayClass68_0.b__0()”
}
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