Error with monthly scheduled report

I’ve emailed support as well - but need help understanding what this error is. This workflow/report has ran without fail for over 6 months and yesterday it failed.

What does this mean and why did it happen now?

Error:
“Jeenee.DataTypes.SpreadsheetException: The operation has timed out → The HTML to PDF conversion web service failed to convert the HTML document to PDF for application ‘MDPEvacStatus_Production-589363 (125cf2be-da6b-44ea-9e73-4c2a175fcdc0)’ due to: The operation has timed out —> System.Net.WebException: The operation has timed out\r\n at System.Net.WebClient.UploadValues(Uri address, String method, NameValueCollection data)\r\n at Nirvana.Data.PDFEncoder.Encode(Context context, String input, PageOrientationEnum pageOrientation, PageSizeEnum pageSize, Int32 pageHeight, Int32 pageWidth)\r\n — End of inner exception stack trace —\r\n at Nirvana.Data.PDFEncoder.Encode(Context context, String input, PageOrientationEnum pageOrientation, PageSizeEnum pageSize, Int32 pageHeight, Int32 pageWidth)\r\n at Nirvana.Data.WorkflowActionResultEmail.<>c__DisplayClass68_0.b__0()”
Properties:
{
“AppTemplateVersion”: “1.000552”,
“RuleName”: "MDP Annual Update ",
“EventType”: “Scheduled”,
“InvokedBy”: “ScheduledService”,
“ServerName”: “produ991100014J”,
“ServerRegion”: “WEST-US”,
“IgnoreSecurityFilters”: false,
“EventMatch”: “Workflow event successfully matched”,
“ForTableNameRows”: “Table or slice ‘Monthly Report by DOB’ returned 108 rows”,
“ActionResults”: “Created 108 ActionResults”,
“Action Type”: “Email”,
“Action Name”: “Action 1”,
“EmailTo”: “psn@scgov.net”,
“EmailCC”: “”,
“EmailBCC”: “”,
“EmailFromDisplay”: “MDP Database Report”,
“EmailReplyTo”: “noreply@appsheet.com”,
“EmailPreHeader”: “Scheduled rule 'MDP Annual Update ’ for application ‘MDP Registry and Evac Statu…’ invoked at 6/1/2020 7:08:40 AM”,
“EmailSubaccount”: null,
“EmailSubject”: “Monthly Birthday Report - MDP Annual Update Joan True”,
“EmailTitle”: “Scheduled rule 'MDP Annual Update ’ for application ‘MDP Registry and Evac Statu…’ invoked at 6/1/2020 7:08:40 AM”,
“EmailAttachment”: “Name: ‘MDP Monthly Birthday Report Joan True.pdf’ Archive: AttachAndDoNotArchive FileName: ‘’ MIME Type: ‘application/pdf’ PageOrientation: ‘Portrait’ PageSize: Letter AttachmentByteLength: 0 AttachmentTextLength: 33231 PDFCount: 1”,
“EmailOtherAttachments”: “”,
“AppTemplateName”: “125cf2be-da6b-44ea-9e73-4c2a175fcdc0”,
“Operation”: “Workflow action”,
“Result”: “Failure”,
“Exception”: “Jeenee.DataTypes.SpreadsheetException: The operation has timed out → The HTML to PDF conversion web service failed to convert the HTML document to PDF for application ‘MDPEvacStatus_Production-589363 (125cf2be-da6b-44ea-9e73-4c2a175fcdc0)’ due to: The operation has timed out —> System.Net.WebException: The operation has timed out\r\n at System.Net.WebClient.UploadValues(Uri address, String method, NameValueCollection data)\r\n at Nirvana.Data.PDFEncoder.Encode(Context context, String input, PageOrientationEnum pageOrientation, PageSizeEnum pageSize, Int32 pageHeight, Int32 pageWidth)\r\n — End of inner exception stack trace —\r\n at Nirvana.Data.PDFEncoder.Encode(Context context, String input, PageOrientationEnum pageOrientation, PageSizeEnum pageSize, Int32 pageHeight, Int32 pageWidth)\r\n at Nirvana.Data.WorkflowActionResultEmail.<>c__DisplayClass68_0.b__0()”
}

This is the problem:

The operation has timed out → The HTML to PDF conversion web service failed to convert the HTML document to PDF for application

AppSheet uses an external service to generate PDF files. This error indicates the interaction with that external service took longer than might be reasonably expected.

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