Google drive Rate Limiting Exception

[Daisy_Ramirez]

Is anyone familiar with how to resolve this workflow error code? The clients email files are being stripped of the csv extension and it seems this may be the cause?

" “Errors”: “Error: Workflow rule: ‘send_route_data_collection_NO_PDF’ Action: ‘send_collections_file’ Template Type: ‘Body’ template properties could not be obtained due to Google drive Rate Limiting Exception (code: Forbidden). Error: Workflow rule: ‘send_route_data_collection_NO_PDF’ Action: ‘send_collections_file’ Template Type: ‘Body’ could not be read due to FileMimeType ‘’ is unexpected…”,

[Thomas_Varghese]

If you are experiencing errors such as “User Rate Limit Exceeded”, you are reaching or exceeding your destination Google Gmail, Calendar or Drive account’s API quota. These quotas usually reset after a 24 hour period, and migrations can be rerun / continued.

[Aleksi]

@Daisy_Ramirez if the file extension is dropped, the reason is probably coming from our end. We have probably broken something and we need to check that. It seems that you have already sent a support ticket so let’s continue with that one. Thanks for this info!