Having trouble getting a workflow email to fire
Deployed app Workflow set to fire email on UPDATES ONLY Workflow has condition for a certain status and tasker assignee Send to tests correct Email Subject has text Reply to has email From Display has text Preheader has text Email Body Type has DocId set from template generated using the CREATE button
I checked the audit history to see if the workflow fired but it doesn’t appear on the report at all. I deleted and recreated the workflow but nothing. I used the TEST and found a random record, pressed SEND and received an email but its just not firing off the change in the record. What else could stop an UPDATE ONLY workflow from firing?
Any help would be greatly appreciated! Thanks