Having trouble getting a workflow email to fi...

(Daisy Ramirez) #1

Having trouble getting a workflow email to fire

Deployed app Workflow set to fire email on UPDATES ONLY Workflow has condition for a certain status and tasker assignee Send to tests correct Email Subject has text Reply to has email From Display has text Preheader has text Email Body Type has DocId set from template generated using the CREATE button

I checked the audit history to see if the workflow fired but it doesn’t appear on the report at all. I deleted and recreated the workflow but nothing. I used the TEST and found a random record, pressed SEND and received an email but its just not firing off the change in the record. What else could stop an UPDATE ONLY workflow from firing?

Any help would be greatly appreciated! Thanks

(Philip Garrett) #2


Please provide: 1. Your account id 2. The app name 3. The workflow rule name 4. Your permission to login in as you and debug the rule

(Daisy Ramirez) #3

Thanks Philip @Daisy_Ramirez

  1. Your account id: 506404 2. The app name: Tasker 3. The workflow rule name: New Work Flow rule 4. Your permission to login in as you and debug the rule: Yes
(Philip Garrett) #4


Are you sure you are doing an update that is going to trigger the workflow rule?

Rule “New Workflow Rule” is triggered by updates to table “tasker” or slice “mobile_work_task_view”.

I searched the Audit History for the past 24 hours and I do not see any updates to either table “tasker” or its corresponding slice “mobile_work_task_view”.

(Daisy Ramirez) #5

Thanks Philip, the task table is being updated by the workque_complete_task action. I watch the table as it fires and see the record status is being updated to “Completed for me” as needed.

The overall process is as follows:

  1. Tasker marks workque item “Complete” 2) #1 above fires the complete_work workflow rules which runs the work_que_form_action 3) The work_que_form_action updates the complete date/by etc and finally runs the work_que_complete_task_fr_workque action, which updates the workque_complete_task action 4) The workque_complete_task action sets the task status to “Completed for me”

This is all working perfectly. Is the system not recognizing the task record being updated?

(Philip Garrett) #6


When a workflow rule invokes a Data change action, the Data Change action does not trigger workflow rules. We explicitly turned this off.

We have debated enabling “Chained” workflow actions. That is, workflow actions that trigger child workflow actions, that trigger grandchild workflow actions, and so forth). We have hesitated to do this because of the complexity and the risk of infinite recursion. At some point we may revisit this choice. Your case is a good argument for doing this.

We do trigger workflow rules when the change is performed through the REST API. As a result, changes triggered by Zapier do trigger workflow rule. Zapier uses the REST API behind the curtains.

(Daisy Ramirez) #7

Can you recommend another way to accomplish this without using Zapier?

(Philip Garrett) #8

I cannot but maybe @Aleksi_Alkio can. He is a genius!

(Aleksi Alkio) #9

@Daisy_Ramirez Well… I don’t know if this one help you either. Create a webhook which will trigger the script and then the script can run the API call and that will finally trigger your action. Zapier is not needed but you need to write a script.

(Aleksi Alkio) #10

Or someone needs to write it. We have tested that this approach is working.