Having trouble getting a workflow email to fire
Deployed app Workflow set to fire email on UPDATES ONLY Workflow has condition for a certain status and tasker assignee Send to tests correct Email Subject has text Reply to has email From Display has text Preheader has text Email Body Type has DocId set from template generated using the CREATE button
I checked the audit history to see if the workflow fired but it doesnโt appear on the report at all. I deleted and recreated the workflow but nothing. I used the TEST and found a random record, pressed SEND and received an email but its just not firing off the change in the record. What else could stop an UPDATE ONLY workflow from firing?
Any help would be greatly appreciated! Thanks
Please provide: 1. Your account id 2. The app name 3. The workflow rule name 4. Your permission to login in as you and debug the rule
Thanks Philip @Daisy_Ramirez
Are you sure you are doing an update that is going to trigger the workflow rule?
Rule โNew Workflow Ruleโ is triggered by updates to table โtaskerโ or slice โmobile_work_task_viewโ.
I searched the Audit History for the past 24 hours and I do not see any updates to either table โtaskerโ or its corresponding slice โmobile_work_task_viewโ.
Thanks Philip, the task table is being updated by the workque_complete_task action. I watch the table as it fires and see the record status is being updated to โCompleted for meโ as needed.
The overall process is as follows:
This is all working perfectly. Is the system not recognizing the task record being updated?
When a workflow rule invokes a Data change action, the Data Change action does not trigger workflow rules. We explicitly turned this off.
We have debated enabling โChainedโ workflow actions. That is, workflow actions that trigger child workflow actions, that trigger grandchild workflow actions, and so forth). We have hesitated to do this because of the complexity and the risk of infinite recursion. At some point we may revisit this choice. Your case is a good argument for doing this.
We do trigger workflow rules when the change is performed through the REST API. As a result, changes triggered by Zapier do trigger workflow rule. Zapier uses the REST API behind the curtains.
Can you recommend another way to accomplish this without using Zapier?
I cannot but maybe @Aleksi_Alkio can. He is a genius!
@Daisy_Ramirez Wellโฆ I donโt know if this one help you either. Create a webhook which will trigger the script and then the script can run the API call and that will finally trigger your action. Zapier is not needed but you need to write a script.
Or someone needs to write it. We have tested that this approach is working.
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