Hello Community: I am trying to install an ap...

(SmartD) #1

Hello Community: I am trying to install an app in a tablet but it is not possible because it freezes and does not advance. Some idea to fix it?

(Grant Stead) #2

I had issues earlier as well

(SmartD) #3

@Grant_Stead How did you solve it?

(Grant Stead) #4

@SmartD went and got lunch, and when I came back it was working… :stuck_out_tongue:

(Dinh Nguyen Nguyen) #5

@SmartD Hi, are you still having this problem? What are the name, OS, and OS version of your table?

(SmartD) #6

Hi Dinh, the OS is Android, the version is 4.1.2 Look

(Dinh Nguyen Nguyen) #7

@SmartD Hi, I’m afraid we only support Android version 4.4.4 and higher. Would it be possible for you to upgrade your device OS to at least 4.4.4?

(SmartD) #8

@Harry

Thank you Dinh, but I still can not

(Dinh Nguyen Nguyen) #9

@SmartD Have you upgraded your device OS to at least 4.4.4? If you have but the problem is still not resolved, please give us your account ID or email as well as the name of the app so that we can investigate.