Hello together,
Through my app i can upload files, mostly pdfs. Appsheet has the option to use files offline.
When i activate this feature i cannot open any files on my mobile phone. (Mobile is 100% online).On the computer i can open the files. It makes now different if i log in as user or appcreator/admin. If i disable the files offline feature i can view the pdf when i am online, but not when i am offline.
Any ideas how to solve the problem to be able to open pdf files offline? Thanks a lot and greetings from bavaria!
Hi @Martin_Obermair, could you please give us some more details. What sort of device is this on? What are the steps we can follow to reproduce the problem
Hi Praveen,
thanks for you reply. All devices are Samsung S7 with all updates.
In the table a have column โDatei 1โ Type File. Then i uploaded serveral PDF files. If i disable the files offline feature i can view the pdf when i am online, but not when i am offline. If i enable the files offline feature i canot view the pdf if am online or not. I am in Pro-subsrciption so this feature should we availabe.
During the Installation or in the Appshet App, i am not able to add a shortcut. Failed to create shortcutโฆcheck internet connection. The device is 100% connected to the internet, sync etc. is working fine. so i had to create the shortcut manually. Maybe there are some problems with the internet connection test routine in the app with samsung s7 devices and this โinternet test subโ leads to the โoffline pdfโ errorโฆ Just an ideaโฆ
Thanks and BR Martin!
Hi Martin, as documented here (https://intercom.help/appsheet/behavior/offline-and-sync/offline-sync-the-essentials), after enabling the โoffline contentโ setting, the app needs to be run/synced once when online so that all the necessary files are pulled down to the device. Although the sync may appear to complete, it will continue to download the files in the background for a while before it is completed (depends on the number of PDF files you have). Have you done that step?
After that, when you launch it offline, the PDF files should be locally available.
But what you say about manually creating a shortcut worries me. How did you do that? Adding @Gil_Littman_AppSheet FYI
Offline & Sync: The Essentials intercom.help
Hi Paraveen,
SAMSUNG S7 with Android 8.0.0: i tried your steps above, i have enabled โoffline contentโ and i waited about 30 minutes ( at the moment there are only ca. 5 small pdf in the app) without success,
i was not able to view pdfs even when i am online and therefore of course offline no change. Running the app offline works.
i used the app Website Shortcut make to place a shortcut to the app-url on the home screen. the shortcut function in the app is not working. (error,โฆcheck internet connectionโฆ)
we have 4 s7 devices (3 for the users and mine as author) and the probolem exists on all devices.
And to confuse you a little bit more ;-):
Iphone 5s iOS 12.1.4: i have an old iphone 5s. i just reactivated it, and tried the same thing. Everything is working here as you described it. install app, sync, viewing pdf directly online worked and after 5 minutes a tested the pdf offline ==> everything is OK.
i hope this helps you a little bitโฆ
Thanks for your support and BR!
Martin
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