Hello! We have multiple users on our app, bu...

(Chris Landsman) #1

Hello!

We have multiple users on our app, but one user keeps getting this error:

‘Internal Error: Row with key [rqgkaC7o] not added because the app believes that column ‘AM’ contains a formula but the data structure seems to have changed.’

I haven’t made any changes to the app in weeks - is there a reason this keeps popping up for the one login?

Other logins don’t seem to be encountering the same issue.

Thank you!

(Chris Landsman) #2

Here’s a photo of the error, just in case.

(Aleksi Alkio) #3

Would you please check first what is the value in that cell.

(Praveen Seshadri (AppSheet)) #4

Seems like this user has an old version of the app (or a queued update from an old version of the app). Could the user check the version via the app’s About page?

(Chris Landsman) #5

The value in the cell is text with the app formula below providing the

value:

=TEXT([LICENSE].[AM])

I’ll check the app version with the user - they were the first app tester, so it’s possible that they do just have an outdated version.

Thank you for the replies!