Help!! One of my user can't access to his a...

(Abu Md. Moniruzjaman) #1

Help!!

One of my user can’t access to his account by his email. Currently i m using free plan & i dont deployed my app yet. I m supposed to use 10 user as per the ptototype app plan. He will b the 6th user of my app!

What could b the probable reason??

N:B: i hv a plan to switch secure plan as soon as my app is ready & deployed.

(Abu Md. Moniruzjaman) #2

I did the require sign in tab active, the user also has gmail account. All other users can access but he can’t… Still stuck…

How i can solve the issue :frowning:

#3

On the page where you require sign in, can you check the allowed providers is either Google or All Providers?

(Abu Md. Moniruzjaman) #4

@Adam_Stone_AppSheet

It is Google. Is it ok? Or I will Change it to any provider??

#5

If the user’s email is gmail it should be ok. If they are added to the user list but still unable to login, please email support@appsheet.com with details (account number, the name of the app, email of the user that can’t log in).