Help with automations

[Jaros]

Hi I have setup automations to email and sms certain individuals when new customer complaints come in but neither of them seems to be working.

I saw one tutorial which went into some detail regarding this but it was an overview.

I tried to follow as best as I could and implement but I must have missed some steps.

Is there any documentation or videos I can look at to make sure my settings are correct?

[Temiloluwa_Otuy]

Hi Jared,

Which datasource are you using?

[Jaros]

Google sheets

[Former Community Member]

Can you describe how the “Customer Complaints” are coming in? Are they being added from an AppSheet app or are they being updated in a sheet manually? If you want the bots to trigger based on manual updates to the sheet (aka External Data Change Events), then make sure to check this pre-requisite step out.

[Jaros]

They are being added through the app. Trying to move away from adding to the sheet itself.

[Steve]

Is your app deployed?

[Jaros]

@Steve Steve, no it was not deployed when I initially messaged. I have deployed it now but I am still on a free tier.

Would the automation execute without me upgrading?

When I go to monitor I can see that it is saying that the tasks were completed.

[Steve]

Jaros:

Would the automation execute without me upgrading?

When I go to monitor I can see that it is saying that the tasks were completed.

I don’t know the answer to either; both are best answered by @prithpal.