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Hi this is my first post, but I am STUCK and need help.
I’ve been working on this project for a couple of weeks. Up until this morning this problem did not exist, but I’m not sure if I changed a setting by accident so here I am!
As show below, I look up our customer by name in search box (bc 800+ customers),
For some reason as of this morning, as you can see the term i searched for is still present when the dashboard loads and is filtering this dashboard item when it normally doesn’t:
when I remove the search term it displays as it should, but i don’t want to have to clear the search box, especially when I didnt have to before. My users will think there is nothing available to use:
Please help me, it’s driving me crazy
Thank you
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1 ACCEPTED SOLUTION
It turned out to be internal. Here is the response from support:
Hi Allison, I found the reason for this behavior and will submit a fix. It’s related to the custom navigation that occurs when selecting the person from the initial view and appears mainly to affect the header search bar and card view, so if you need an immediate workaround you could try using something like a deck view for “Available for use”. Although the header will still show the search term, I think the deck view will not actually apply the search.
It turned out to be internal. Here is the response from support:
Hi Allison, I found the reason for this behavior and will submit a fix. It’s related to the custom navigation that occurs when selecting the person from the initial view and appears mainly to affect the header search bar and card view, so if you need an immediate workaround you could try using something like a deck view for “Available for use”. Although the header will still show the search term, I think the deck view will not actually apply the search.
