Hi everyone, we have a field service app running and drivers are out capturing data along a route. We noticed today every entry on a particular route has the same geocode. The data record has a field with data type LATLONG and we’ve set Here() for the initial value. See sample below. Each row represents a stop made at a site.
At what point does the system take a snapshot of the geocode? If the geocode captures on “Save” for the current location from the device, how would this happen if the driver is capturing data along a route?
Depending on when the geocode is captured, is it possible the driver lost connectivity and when they regained connectivity it captured the geocode of the site when the sync finally happened?