Hi Appsheet team, I have a question in Prici...

(Testing Appsheet) #1

Hi Appsheet team,

I have a question in Pricing Plan. I have a 5 users license in Premium Plan. And I have deployed 2 different app with 5 different users. Why is Appsheet counted the total number of users as 10 when the user is logging in the different app ?

(Levent KULAÇOĞLU) #2

@Testing_Appsheet So you have 5 licences and 10 users in total (5 different users for each one of your app)? If that’s the case, it’s normal that you will be charged for 10 licences. Below page might be useful: appsheethelp.zendesk.com - Pricing, billing, and subscription plans Pricing, billing, and subscription plans appsheethelp.zendesk.com

(Daniel Armstrong) #3

@Levent_KULACOGLU If they are the same 5 users? You will only be charged for 5 right?

(Levent KULAÇOĞLU) #4

According to what help page says, yes you are correct @Daniel_Armstrong. However, it also depends, on how many devices that your users are using these apps. To the best of my knowledge, I know that there is a limit for that also. I mean you can have 1 licence but you are not allowed to use that licence with 10 different devices. And if you exceed that limit, although it’s the same user, the exceeding limit is countified as a licence. It could be a good idea to send an email to sales@appsheet.com rather than posting it here, as it might be lost in billion of messages.

(Daniel Armstrong) #5

@Levent_KULACOGLU I was worried, thanks for the info.

Best,

Dan

(Mary Jane Pender) #6

@Daniel_Armstrong

Hi Daniel,

If you have a per user Premium plan and 5 premium licenses, you will only be charged for 5 for as many apps as you give them access to … based on their email addresses.

If your users access your apps with the same email address you should have no problem.

What plan are you on?

(Daniel Armstrong) #7

@Mary_Jane_Pender

Great, I am going to be on the premium plan. For most of my apps. I am going to have a separate pro account.

(Testing Appsheet) #8

@Levent_KULACOGLU thanks for your advice.