Hi guys, My app was blocked and want to know...

(yuma sasaki) #1

Hi guys,

My app was blocked and want to know whether we have no choice but to pay to reactivate the app.

AppSheet asked me to pay because i have more than 10 users so I reduced the number of users and they still blocked.

Do you guys have any idea why this happens ?

(Aleksi Alkio) #2

https://help.appsheet.com/troubleshooting/general/why-is-my-app-blocked-for-my-users

(Praveen Seshadri (AppSheet)) #3

@yuma_sasaki, blocking the app happens automatically but only as a last resort after many days of account alerts and sync delays fail to get attention.

COuld you please send an email to sales@appsheet.com and let’s see if we can unblock you.

(yuma sasaki) #4

Thanks Praveen, I will do so right now. Today i paid $10 for publisher since it’s urgent to unblock the app for our work

(Aleksi Alkio) #5

https://help.appsheet.com/troubleshooting/general/why-is-my-app-blocked-for-my-users

(Praveen Seshadri (AppSheet)) #6

@yuma_sasaki, blocking the app happens automatically but only as a last resort after many days of account alerts and sync delays fail to get attention.

COuld you please send an email to sales@appsheet.com and let’s see if we can unblock you.

(yuma sasaki) #7

Thanks Praveen, I will do so right now. Today i paid $10 for publisher since it’s urgent to unblock the app for our work