Hi! I just switched from publisher plus to premium, I had 2 Apps but needed to expand, so we decided to change the plan and asign users to the Apps.
We defined three users, so we bought three licenses, but we are getting the “upgraded needed” message and delay, plus it states we have 8 users (instead of the logged-in 3 we actually have.
The App logged everybody out, so we re-logged in; it’s been 5 days since the switch and we are still having issues. Is there a way to kickout the user we don’t need? My Account ID: 198388 (I only need to keep user ids 198388, 454389 & 303782)